Chris Tromans Email & Phone Number

Dudley, England, United Kingdom

West Bromwich, England, United Kingdom

Leading a team of technicians to deliver a successful internal and external IT Technical Support Service. Directly accountable to the Director of IT and Communications, managing the operation of a Schools Technician Service and delivering bespoke projects to our customers.

West Bromwich, West Midlands, United Kingdom

• Delivering pilot and PoC projects to schools
• Worked to ensure successful project execution according to established objectives, timelines, and costs
• Managed a range of technical and business transformational projects
• Planned, prepared and conducted meetings, delivered workshops, training sessions and presentations for technical and non-technical audiences of all levels, including senior leaders and key stakeholders
• Liaised and negotiated with partners to ensure best value and reliable services were delivered to customers
• Responsible for managing the planning, migration and delivery of broadband infrastructure to schools

West Bromwich, England, United Kingdom

• Managed a team of IT Technicians delivering Technician Service to customer base
• Worked with key stakeholders and senior leaders to support the creation of strategic IT plans
• Worked with leadership team to scope and support the delivery of technical services

Sandwell, England, United Kingdom

• Provided efficient delivery of technical support for all relevant systems for internal and external clients, including MIS systems, cloud technologies and network infrastructure
• Responsible for the installation, upgrade and maintenance of network infrastructure, MIS systems and cloud services/technologies

Gateshead, England, United Kingdom

Call centre agent supporting home users with technical issues for HP desktops, laptops and printers.