Chris Trueman Email & Phone Number

Eurocentral, Scotland, Gb

Eurocentral, Scotland, Gb

Developing innovative medical device technology to address the global opioid crisis

Kirkcaldy, Fife, Gb

As the head of insight and innovation, I am responsible for the introduction of new and innovative ideas into Paywizard and the development of the business intelligence team.• Successfully introduced embedded analytics to the Paywizard stack that provide detailed insights of the subscribers Paywizard manage. • Developed a multi award winning marketing tool to segment and filter customers then generates target groups and campaigns for marketing purposes. • Introduced artificial intelligence to Paywizard. Set up a data science team to develop machine learning models that predict a customer’s propensity to churn or propensity to purchase and provide customer service agents recommendations for the next action. • Developed a Financial Operations portal that allows our clients to monitor and audit all customer financial transactions processed in our billing module. • Developed a modern HTML/JavaScript CRM, Subscription and Billing interface for Paywizard CSRs to replace an aging Java swing client.• Development of departmental dashboards with MS Power BI• Developed a multi-tenant Data warehouse to improve the performance and ease the complexity of SQL queries for Power BI and embedded analytics.• Presenter and moderator of company wide All Hands meetings to on site and remote staff• Frequent national and international traveler to visit clients, conferences and trade shows

Kirkcaldy, Fife, Gb

As the head of Financial Operations I successfully restructured the team to improve the efficiency and accuracy of the daily financial processing and continued and the development of the business intelligence team.• Collaborated with software engineers and acted as the product manager to improve the performance and modernise the financial systems. • Replaced outdated manual processes with newly designed modules allowing the database intensive processes to be run at periods where system activity was low. • Reduced error counts and introduced better logging for auditing.• Restructured the financial operations team to maximise efficiency.

Kirkcaldy, Fife, Gb

As the head of Business operations I was responsible for the development of the Business Intelligence team and ran the change control board, prioritising development of software updates• Introduced Jasper reports CE to allow users to self-serve their reports in a cost effective manner.• Developed a multi-tenant HTML/JavaScript dashboard for our clients to view management information and real-time reports. • Developed sophisticated annual, monthly client forecasts to show customer growth and predict client revenues. • Developed sophisticated pay per view forecasts to down to 15 minute intervals to predict new customers, call volumes and technical infrastructure• Set up the Workforce management team to address issues in forecasting and scheduling contact centre staff.• Developed an maintained Business Objects universes and reports to provide management information and business intelligence• Key stakeholder and advisor to software engineering

Kirkcaldy, Fife, Gb

Responsible for management information and internal audit, section manager

Kirkcaldy, Fife, Gb

Management Information Manager

Middlesex, England, Gb

Bsc, Mathematics, Operational Research

Education record