Chris Tucker Email & Phone Number

Dedham, MA, US

Design and lead annual planning cycles ensuring functional goals are aligned to overall business priorities and strategic initiatives are well planned; - Develop corporate operating mechanics to drive efficiency, speed of decision-making, and visibility into the outcomes of functions operating plansLead critical cross-functional strategic initiatives.

Lead strategy and operations across key areas of the business including annual and operational planning, top priority strategic initiatives, and M&A integrations and carve-outs.

Greater Boston Area

Responsible for driving vision, strategy, and execution of LogMeIn’s innovationcapabilities globally, specifically as it relates to enabling teams within theorganization to deliver excellence through new product ideas, enhancements toexisting products, and/or re-imagining how they work cross-functionally. - Provide consultative support to a wide range of.

Watertown, MA

• Responsible for all aspects of client relationships, scoping, contract writing and negotiation, and project management from the point an opportunity is identified to when a final product is successfully delivered.
• Scope, draft, and negotiate project statements of work and vendor agreements
• Establish design strategy by conducting user discovery interviews, drafting requirements, and facilitating feature prioritization with client stakeholders
• Drive business development by nurturing client relationships from prospect to contracting and all subsequent project phases, building partnerships based on trust and successful outcomes
• Manage project life-cycle from concept to delivery for multiple projects spanning web, mobile, and software applications
• Productized our design sprint offering by standardizing scoping activities, planning resources, and facilitation tools

Greater Boston Area

• Responsible for the execution of strategy, creative concepts, and the development and delivery of websites and web applications across multiple clients and industries.
• Led multiple projects simultaneously by running status meetings, tracking issues and risks, managing schedule and budget impacting changes, and executing quality assurance procedures
• Developed cost estimates based on project requirements and level of effort and worked with account directors to write statements of work and scope documents
• Analyzed business needs and proposed solutions that would positively impact digital experiences and usability
• Wrote and prioritized user stories in product backlogs
• Introduced an adapted Agile approach to multiple client accounts coaching both DigitasLBi teams and client stakeholders to ensure smooth project executions

Cambridge, MA

• Led and improved the process for implementing website maintenance and enhancements across six business units within the EF Education product family.
• Managed regular site maintenance and small to medium sized enhancements for six business units
• Led regular meetings with business unit stakeholders to negotiate the value and prioritization of work and consolidate efforts into one unified backlog
• Identified stakeholders and team members required to successfully complete projects
• Built and managed backlogs, ran sprint planning meetings, and served as scrum master
• Designed and implemented a new release process that increased deployment success rates while reducing overall time spent testing by roughly 30% per release

Cambridge, MA

• Managed the maintenance and small project backlog for CRM, business operations software, and websites across six different business units within the EF Education First product family.
• Consolidated the priorities and goals of all business stakeholders translating them into backlogs with clear and actionable requirements
• Ensured the successful development and release of maintenance and small enhancements to internal software and web applications
• Managed internal and business facing communications during normal and emergency releases

• Reimagined and drove the strategic vision of the Account Services Department to increase functional performance, grow the role of the department within the company, and increase employee satisfaction and retention.
• Ran AR Department: billing, collections, monthly/fiscal closes, analysis, and system performance
• Designed requirements and played the role of Product Owner for a project to revamp the proprietary finance software used for processing in-house customer transactions and payment report generation
• Managed team of 8 Account Services Coordinators and Managers

• Assisted the Director as a team leader charged with helping to manage day-to-day responsibilities of the Account Services Department and using my experience to improve the overall performance of our key functions.
• Strategically adapted AR process increasing past due revenue collection by 20%
• Decreased revenue lost to credit card disputes by an average of 17.5% month over month
• Coordinated internship program including recruitment, training, and management

Bachelor Of Science, Organizational & Political Communication

Graduated cum laude

Associate Of Arts; Associate Of Arts, Liberal Arts & Sciences

Graduated Magna cum laude

High School Diploma