Chris J. Turoff Email & Phone Number

Columbus, Ohio Area

✭ ✭ Joined this not-for-profit Medicare Advantage plan as their first pharmacist and pharmacy director, and leveraged past PBM experience to drive the efficient and effective operation of the health plan—with $125M+ annual drug spend—for its 50K+ members. ✭ ✭■ Deployed a Therapeutic Intervention Program—increasing generic dispensing rate to 91.5% and.

Columbus, Ohio Area

✭ ✭ Received the 2015 President’s Award as a measure of post-acquisition success following the transition to Express Scripts, directing the specialty sales process for Southwest, Midwest, and West territories with $5M+ in new business in 2014. ✭ ✭■ Achieved 99% account retention rate, 143% of net sales target, and 141% of Medical Channel Management lives.

Columbus, Ohio Area

✭ ✭ Recruited to join the account management team—based on proven record in client, patient, and physician service—leading the management of large health plans including Blue Cross Blue Shield North Carolina and Coventry Health Care. ✭ ✭■ Championed efforts to manage Blue Cross Blue Shield North Carolina with 2M lives and $2.5B in revenue. Transitioned.

Columbus, Ohio Area

✭ ✭ Transitioned to a new spinoff of Merck-Medco—Medco Health Solutions—to direct the Managed Care team and a new Physician Service Center, leading a team of 6 direct and 100+ indirect reports. ✭ ✭■ Improved Managed Care KPIs including call handling, cost per transaction, and financial performance—beat the aggressive $18M operating budget by 3.2%—through.

Columbus, Ohio Area

✭ ✭ Promoted within first six months with Merck-Medco, supervising the Customer Service Pharmacy Department, monitoring KPIs, resolving escalations, and ensuring delivery of exceptional patient service and support. ✭ ✭■ Fueled the implementation of new processes, procedures, and systems, resulting in increased mail volume—400+ additional prescriptions each.

Columbus, Ohio Area

✭ ✭ Supervised a staff of six employees—in an independent pharmacy setting—performing evaluations and facilitating 1:1 coaching to maximize efforts and outcomes. ✭ ✭ \​■ Oversaw all scheduling and day-to-day management and operations of the pharmacy, including front-end responsibilities.