Christy A Stark Email and Phone Number

private underwritten PPO options available for the self-employed and small business owners.

Lamp Plus is a privately held corporation that designs, manufactures and sells indoor and outdoor lighting solutions in addition to furniture and home-décor items. It is recognized as the nation’s largest lighting distributor and employs 1,500 people.• Reporting to the District Manager, responsible for leading, directing and achieving overall sales objectives, driving company programs and minimizing operational expenses while providing daily leadership to up to 15 direct reports.• Selected to be a key account manager for the company’s trade business line, managing 450 multi-unit accounts in the US, Canada and Mexico, designing custom solutions, and achieving 50.8% conversion and margin at 59%. • Implemented comprehensive customer service training, driving customer satisfaction to achieve a ranking of 4.8 • Delivered process improvement leadership and analyzed performance metrics to ensure a high quality customer experience, supporting and managing customer service initiatives and ensuring resolution of customer needs. • Effectively planned store merchandise according to market pricing and customer demand based on store geographic location. As a result, the Austin store location achieved a rank of 3rd in sales gain for 2019.• Lead stakeholder communication, optimize floor plans to increase store traffic and new customers while presenting • Manage inventory, planning, execution and reporting of store programs, initiatives, metrics, and KPIs. • Lead hiring, training, and development of Commission-based selling team and ensure best practices. • Enforced corporate Human Resources, loss prevention, security, and accounting policies while ensuring a safe work environment and ensuring consistency and alignment with company goals, brand, and KPIs on a daily basis.Retail Leadership | Operations Strategy | Business Process Improvement | Inventory Management

• Reporting to the Store Manager, responsible for supporting store operations, delivering customer service, merchandise shipments, inventory and displays, providing daily leadership to a team of up to 15 direct reports.• Led team scheduling to optimize store traffic pattern, prepared and delivered administrative reports related to store operations while leading product design and usage, new merchandise displays and facilities maintenance.

• Reporting to the District Manager, led the strategic vision and merchandise leadership to maximize net profits for 23 stores in the Houston district. Managed sourcing, inventory management, training and trend analysis to support consumer-focused branding strategies and increase market share, achieving over $220M in annual sales. • Oversaw the financial performance of District Merchandising team, managed team objectives and budgets including sales and profit plans, expenses, inventory and P&L while leading division roll-out initiatives. Key Highlights: • Managed the division wide rollout of a new major appliances department across 23 stores. Sourced, recruited and hired managerial staff, supervised retail construction, installation, facilities and floor planning.• Delivered solution-oriented feedback during multiple rollouts to optimize planning, scheduling, coordination, reducing installation time and cost savings. As a result, the company initiated the use of project planners to increase productivity nationwide, minimizing change orders and ensuring on-time and on-budget rollouts.• Implemented a merchandising initiative, gained 18.6% sales improvement and enhanced brand performance.• Achieved exceptional performance results and attained #10 ranking within the entire company. • Led the transition of men’s shoe department from initial design phase to open-sell model. Delivered continuous replenishment training and achieved 10.3% increase, market recognition and #3 in national performance.• In partnership with Merchandise Execution Managers, set direction for competitive merchandise assortments and pricing structures, determined industry trends and determined timelines and standards.Location Based Merchandising | Training and Development | Assortment & Cost Analysis| Budget Management | Omni-Channel Expertise | Sales & Data Analysis | Merchandise Planning | Visual Merchandising | Retail Operations Management

• Reporting to the Store Manager, responsible for contributing to profitable sales growth, leading team development, customer experience strategies, and executing sales programs providing leadership of +200 reports. • Led store operations of an expanding Austin store, successfully increasing annual sales from $16M to over $19M while attracting, retaining, and developing a team of 200 Managers, Supervisors and team associates. • Maximized sales and services by ensuring appropriate scheduling of staff, training and development of outstanding customer service professionals while simultaneously driving performance and sales execution.

• Reporting to the Store Manager, responsible for driving store merchandise effectiveness, supporting profitable sales growth implementing strategies and driving operational execution while providing daily leadership to 50 reports.• Led operational management of +125 supervisors and sales associates for scheduling, merchandise placement, visual, restocking, pricing establishing efficient workflows and maximizing efficiency and quality service.• Implemented process improvements that resulted in a 33% decrease in process time. Improved scheduling to align with peak customer shopping times enabling improved service and driving customer satisfaction

• Responsible for leading strategic operations and delivering exceptional customer experience for 4 store locations overseeing up to $12M in responsibility and providing daily leadership to over 60 direct reports. • Led operations including payroll, scheduling, training, and maintained outstanding development of team, providing clear direction and expectations regarding sales floor zoning, customer experience and business decisions.• Identified local consumer demands, secured inventory and generated the highest annual district sales increase. • Met and exceeded daily store sales and standards of performance for multiple departments in Texas and New York.