• President’s Club, 2022 • Developed six new service offerings to increase additional services revenue• Collaborated with management to update pricing strategies, data migration options, and solution services calls to help win more business• Using prior experience as a senior implementation consultant and knowledge of implementations and ERP solutions, helped to close more opportunities with prospects by problem-solving, negotiating, and handling objections from staff and C-level… Show more • President’s Club, 2022 • Developed six new service offerings to increase additional services revenue• Collaborated with management to update pricing strategies, data migration options, and solution services calls to help win more business• Using prior experience as a senior implementation consultant and knowledge of implementations and ERP solutions, helped to close more opportunities with prospects by problem-solving, negotiating, and handling objections from staff and C-level executives Show less

• Led close to 200 full cycle ERP implementations during my career as an Ajera consultant• Developed, in coordination with management: custom workflows, training, and implementation documentationConsistently exceeded revenue goals and generated additional services• Worked closely with management to help improve internal project management workflows • Collaborated with Product Engineering with regard to new features and improvements• Assisted with the development of financial… Show more • Led close to 200 full cycle ERP implementations during my career as an Ajera consultant• Developed, in coordination with management: custom workflows, training, and implementation documentationConsistently exceeded revenue goals and generated additional services• Worked closely with management to help improve internal project management workflows • Collaborated with Product Engineering with regard to new features and improvements• Assisted with the development of financial workshop material• Instructor, Financial Workshop (both live and remote events)• Presenter at Insight• Consistently exceeded revenue goals and generated additional services Show less

• Continued to lead full cycle ERP implementations • Analyzed project budgets and timelines weekly to identify potential budget overages and schedule delays; communicated concerns to both the client and internal management; updated project progress regularly to ensure all internal project reports remained accurate.• Assisted in helping clients and their staff with change management to ensure the transition from their legacy system to Ajera was smooth.• Consistently exceeded revenue… Show more • Continued to lead full cycle ERP implementations • Analyzed project budgets and timelines weekly to identify potential budget overages and schedule delays; communicated concerns to both the client and internal management; updated project progress regularly to ensure all internal project reports remained accurate.• Assisted in helping clients and their staff with change management to ensure the transition from their legacy system to Ajera was smooth.• Consistently exceeded revenue goals and generated additional services Show less

• Led dozens of full cycle ERP implementations including design, testing, training, and go live support.• Researched, tested, and trained clients on solutions for requirements that were outside the core functionality of the software. • Led staff training via web-based applications and on-site visits on all areas of the software.• Generated additional services throughout the implementation process by using my expertise as an implementation and business consultant • Consistently… Show more • Led dozens of full cycle ERP implementations including design, testing, training, and go live support.• Researched, tested, and trained clients on solutions for requirements that were outside the core functionality of the software. • Led staff training via web-based applications and on-site visits on all areas of the software.• Generated additional services throughout the implementation process by using my expertise as an implementation and business consultant • Consistently met and exceeded revenue goals Show less

• Excelled in a dynamic customer support environment, and comprehensive product support.• Managed scheduling strategies to harmonize customer needs, sales objectives, and internal workflows• Evaluated diverse solutions and alternatives for clients to align with their needs

• Developed comprehensive test scripts to optimize cash algorithms, resulting in a significant weekly time savings and garnering management approval for algorithmic enhancements.• Provided invaluable insights during the implementation of an ACH Automation project, advising on strategies to streamline processes and enhance operational effectiveness.• Engineered a methodology for client receipt application, resulting in substantial monthly time savings and bolstering operational… Show more • Developed comprehensive test scripts to optimize cash algorithms, resulting in a significant weekly time savings and garnering management approval for algorithmic enhancements.• Provided invaluable insights during the implementation of an ACH Automation project, advising on strategies to streamline processes and enhance operational effectiveness.• Engineered a methodology for client receipt application, resulting in substantial monthly time savings and bolstering operational efficiency.• Enhanced the billing processes through script refinement.• Conducted extensive research on the credit memo process, leading to improvements of auto offsets which led to significantly improving customer satisfaction, statement accuracy, and team productivity.• Spearheaded the transition to an electronic database for ACH batch history storage, reducing paper consumption, optimizing storage space, and streamlining filing processes.• Received recognition for outstanding contributions to labor hour reduction initiatives, highlighting dedication to continuous improvement and operational excellence.• Managed several various responsibilities within the realm of accounts receivable, demonstrating adeptness in coordinating diverse financial functions. Show less