Christy Culp Email and Phone Number

As part of the senior leadership team, I oversee all customer-facing activities after the initial sale, including Customer Success, Implementations, Professional Services, and Support

Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them.

Apptentive was acquired by Alchemer in 2023• Facilitated sale of Apptentive to a KKR-owned company• Orchestrate the incorporation of overlapping processes, systems, and teams post-acquisition • Grew company workforce 8x and annual recurring revenue 30x• Led company through Series B / Series B2 funding rounds• Produced company-wide and cross-team strategies for sales, product, go-to-market, and cash management through collaboration with leaders across organization and execution of OKRs• Earned Deloitte Technology Fast 500 award for two consecutive years• Hired, developed, and managed (directly and indirectly) Account Executives, Account Managers, Customer Success Managers, Data Analysts, Sales Development Representatives, Solutions Engineers, Support Engineers, and Managers and Directors for all teams• Maintained high employee satisfaction and retention through investment in training and promotion to more senior roles; initial three hires all remained with Apptentive through acquisition• Directed Account Management organization - Produced 60-70% of company’s new revenue annually through upsells and cross-sells - Maximized growth and renewals of high-value deals, with an average deal size of $75k across customer base

• Developed Data Analysis and Professional Services organization - Launched data analytics offerings, grossing over $350k in annual recurring revenue with 100% renewal rate- Hired, developed, and managed (directly and indirectly) team of data analysts- Leveraged team to produce marketing’s most effective lead-generation campaign• Developed Support organization - Liaised relationship with Product and Engineering to develop product roadmap and engineering backlog - Instituted escalation and ticket management process that aided in maintaining low customer churn

• Developed Sales Engineering organization - Designed sales engagement process and technical presentations resulting in a 13% reduction in time-to-close for new business - Established process for managing security audits and documentation during sales process

• Developed Customer Success organization - Established high-performing team that acts as trusted advisors on mobile strategy to the world’s largest brands - Designed Customer Success roles to be cross-functional, spanning areas from customer onboarding to technical troubleshooting to preparing and administering business reviews to driving strategic use of Apptentive product

• Worked with NetApp partner companies to find and place high-margin resources at as part of NetApp Residency Program• Drove value proposition of NetApp Residency Program by sourcing high quality, high margin Storage Administrators, Engineers, Consultants, Architects, and Project Managers to diverse customer environments• Formulated creative solutions to meet complex customer technical needs and unique location and duration requirements• Managed Statements of Work, Change Requests, and on-boarding process for new and existing residents

• Managed sales operations for high velocity US Federal Intelligence sales team, ensuring over $425M in sales were properly forecasted, tracked, booked, shipped, and credited over nine fiscal quarters• Administered Sales Evaluation program for US Public Sector organization, converting 179 evaluation orders and booking over $7.1M in revenue last fiscal year and converting 100% of evaluated systems for five straight fiscal quarters• Championed US Public Sector involvement in testing and implementation of new sales tools and facilitated training and adoption of systems for peers in Sales Operations and Sales roles• Acted as US Public Sector Data Steward, working with Corporate Office to facilitate complex data migrations between systems and create standardized naming conventions for accounts• Supported marketing team in planning and implementing executive briefings, customer site visits, and large-scale customer and partner events

• Directed Front Desk, Club Level, and Call Center operations and served as Manager on Duty• Worked closely with Sales and Event Planning departments to ensure group and individual guest satisfaction • Trained and developed staff, preparing them for future leadership roles within the company

• Managed operations for a 52-room club level, ensuring excellence in front desk, food and beverage, concierge, and stewarding• Created monthly forecasts and controlled departmental operating costs to maximize revenue and profit• Hired and trained new concierge and stewarding staff, ensuring compliance on all standard operating procedures• Organized internal and external ordering procedures to ensure that all costs were accounted for and correctly appropriated• Managed guest problems and acted as a liaison between line staff, management, and guests

• Acted as the primary contact for members, performing all duties of front desk, concierge, and pre-arrival department• Fostered a close working relationship with outside area restaurants, tour companies, and transportation vendors• Maintained a member load of 100 families, pre-calling and planning for each family’s vacation