Christy Li Email and Phone Number

-Navigated working in a hybrid workplace by displaying proactivity and discipline, resulting in increased work efficacy and quality-Supported and empowered disabled youths by providing an array of resources according to individual needs -Provided constructive feedback to participants by demonstrating active listening skills, resulting in an increase in confidence-Ensured workshops functioned smoothly by taking initiative and troubleshooting technical difficulties

-Enhanced client experience by crafting large cocktail orders in an efficient and presentable fashion-Researched industry trends and local liquor vendors in order to cultivate innovative and marketable products-Assisted with event setup, take down, and coordinated with clients to meet their needs-Prioritized and completed more than 15 different tasks on a daily basis, resulting in higher client satisfaction rates

*Laid off due to the Omicron wave during the Covid-19 pandemic-Improved efficiency by delegating tasks, leading to seamless service, and overall performance enhancement-Effectively managed conflicts and challenging situations with finesse, promoting positive attitudes and a harmonious work environment-Increased customer loyalty by establishing meaningful and high trust relationships with clients-Established rapport with clients by proactively addressing client needs and recommending products based on individual preferences-Demonstrated flexibility by quickly taking on different roles, ensuring guests received an elevated and curated dining experience-Effectively communicated with co-workers and supervisors, resulting in increased productivity -Monitored and organized inventory in order to minimize losses and maximize profits-Increased foot traffic by actively updating OpenTable and collaborating with co-workers and supervisors in managing the flow of people within the establishment

-Provided excellent customer service to guests by taking orders, preparing and serving cocktails, and answering questions about the menu-Developed and implemented creative new cocktail recipes, resulting in increased sales and positive feedback from guests-Maintained a clean and organized bar area, ensuring all equipment was in good working order and stocked with necessary supplies -Managed cash transactions and maintained accurate records of all sales and tips-Enhanced guest experiences through dedicated training and mentorship of new bartenders, resulting in a consistent delivery of exceptional service

-Raised sails for the tall-ship, Kajama and the schooner, Challenge under all types of weather ranging from mild to extraneous weather conditions-Maintaining a clean and safe work environment communicating safety information balancing customer service with responsibilities to safety standards set by Transport Canada-Gave safety announcements and audio tour guides during public events to both ensure customer’s safety on the vessels and to enhance their enjoyment on the vessel, resulting in increase in client retention-Handled key operation functions for the ships such as take off, docking, tacking, and sails management

-Facilitated and organized weekly student discussion groups by scheduling rooms to use, designing flyers to post on walls, share on social media, and through word of mouth promotion-Demonstrated strong communication skills by promptly composing and responding to emails-Effectively managed workflow by scheduling, delegating, and coordinating tasks for team members, optimizing team productivity-Played a pivotal role in event planning by attending meetings, recording detailed minutes, and subsequently providing comprehensive reports to supervisors-Organized detailed budgets for event expenses to ensure funding was used effectively-Showcased grant writing skills by securing funding -Worked in tandem with team members to ensure the successful implementation of initiatives-Evaluated and analyzed data for the purposes of maximizing event attendance