Collaborate and consult with clients as coordination rep across diverse demographics for seven national centers to ensure smooth event scheduling and program participation. Orchestrate event travel arrangements for more than 100 travelers at any given time. Lead education of program participants and design instructional materials such as tip sheets for improved knowledge comprehension and retention. Govern purchasing of up to $80k per month.Program Development ➤ Informally survey participants to understand and document preferred training and support style and make adjustments accordingly on future sessionsTraining Materials ➤ Oversee design and review of content, layout, graphics, and organization of training tools such as quick-reference tip sheets and handoutsCommunication ➤ Manage and communicate milestones throughout program lifecycle, proactively mitigate risks, and drive transparency to ensure changes are resolvedLeadership ➤ Mentor and coach junior team members, educate callers on processes and next steps, and provide collaborative engagements across divisions to produce and coordinate complex expense reportsRegulatory Compliance ➤ Drive all efforts, communications, education, and client engagements in full alignment with HIPAA, PHI, and all other governing bodies and regulationsTeam Building ➤ Support cohesive culture of “We” that encourages teamwork, acknowledges performance and contributions, and motivates toward common mission

Directed design and delivery of up to 30 educational and CEU programs for more than 2,000 adult students per semester. Created and executed online/e-learning program schedules from ground up for participants with diverse backgrounds and abilities while staying within $1M annual budget. Matched curriculum to each person and learning style, confirmed qualified instructors, and drove best practices across all direct reports. Managed applicant marketing, enrollment approvals, onboarding, orientation, and customer-service-style student support and advisement. Guided development of learning targets, managed testing protocols, and leveraged team in execution of marketing initiatives.Instruction Excellence ➤ Applied creative-association principles to strengthen cognitive understanding and improve critical thinking, classroom management system, and engaging lessons to drive attentiveness, content retention, and rapport-based bonds of trustInnovation ➤ Collaborated with virtual lab to add virtual component to all old-school, hands-on-style courses, and unveiled prototypes developed under SME advisors at trade shows to great acclaimCourse Design ➤ Implemented curriculum mapping to identify and eliminate program gaps, tracked current trends and emerging technologies in learning and development spheres to ensure implementation of solutions that develop tangible skills and prepare audiences for chosen careersCommunication & Branding ➤ Conveyed complex topics in simple, easy to understand format and flow, gathered program highlights and content from instructors, and managed social media accounts for each program, including Facebook, Twitter, and Instagram, tracking Likes/impressions/commentsLeadership ➤ Maintained high morale to foster retention, identified/resolved performance roadblocks, and created strong, strategic ties that inspired strong ethics and passion for learning

Managed 30-40 large-scale events per year, oversaw client inquiries, proposals, requirements and goals gathering, translation of abstract ideas into tactical plans, and delivery of all service level agreements (SLAs) within schedule, budget, and project perimeters.Client Relations ➤ Maintained high morale to foster account referrals, drove positive, high-value engagement to ensure all roadblocks and issues were resolved, and created strategic ties that inspired loyalty and passion for evangelizing service offeringsTime Management ➤ Balanced ambiguous, ever-shifting priorities with agility, never losing sight of actionable steps, big picture, and granular but vital aspectsProject Oversight ➤ Identified opportunities to increase customer satisfaction and retention within book of business; arranged portfolio reviews, responded to inquiries with insightful technical answers, and recommended creative ways to shoot products and content for each clientProfessionalism ➤ Known for even-keel temperament, communication polish, on-point diplomacy, professional/social ease, thoughtful problem solving, and talent/human subject management