• Provided support to franchise business owners by implementing a scheduling service to better serve their client needs.• Process monthly schedules for care givers for disabled, elderly, and hospice patients in need of special health, companion, and transportation needs.• Implement protocols for the entire scheduling department in order to have consistency throughout each and every procedure.

• Communicated closely with sales department on new part numbers for customers to receive product requests in a timely manner.• Created spreadsheets to ensure parts were accurately detailed and processed as to prevent duplication.• Tracked NAFTA procedures for overseas suppliers.• Implemented filing system and new procedures for sending MSDS sheets for every order.

• Increased customer retention by supporting customer service team to a 91% calls serviced record.• Negotiated with an average of 85 vendors daily to arrange delivery of material to meet customer specifications.• Gained extensive knowledge of menu board layouts and training materials across all Yum Brands facilities.• Provided support for shipping department by working with carriers and franchisees to coordinate the prompt shipment and safety of materials.

• Implemented a records management filing system, coordinated company special events by creating new documents in Word and Excel.• Operated 80+ multi line phone system, and greeting corporate clients in a high traffic law firm.