Support the entire sales and marketing process by the way of report creation and analytics, sales literature, presentations, databases, web meetings, trade shows, GPS tracking systems and constant communication with upper management, branch managers and outside and inside sales teams. In 2016, our owners at the time, Graham Partners (a private equity firm), were seeking a recipient of their Graham Impact Award. This was extended to all of their portfolio companies. TransAxle’s CEO nominated 3 employees out of 300 to be the recipient of this award. Although I did not win the overall award, I did win the award under TransAxle for my role in the creation of our industry’s first online drive train identification tool, Drive Train Decoder. •Support and coordinate with C-level executives in Sales and Marketing improvements, projects, reports and any item conducive to the sales & marketing process.•Managed the process of creating an online drive train product identification tool available to our employees and customers (first of its kind in the truck parts industry).•Managed the revamp of our company website; along with management and an external a web provider•Managed the coordination of our National Sales Meeting•Run marketing meetings to brainstorm and execute design of literature, incentives, and customer contests within an appropriate timeline•Manage CRM, Sales-i, for accuracy, current data, and user management•Support trade show preparation, exhibiting and attending•Managed sales team GPS database; Navman AVL2•Create graphics and maps for company presentations (external and internal) & review other’s presentations for professionalism and consistency

•Supported ISO 9000:2008 Re-Certification by organizing and creating records to show proof that ISO standards were being met•Implemented and documented new procedures to ensure efficiency moving forward•Improved warranty process for ease of doing business and internal administration•Produce, document and communicate newly developed SOPs•Research and close outstanding warranty claims

• Created a procedure to process warranty claims for customers and suppliers• Act as a liaison between the Customer, PAI and the Supplier • Responsible for issuing credits to the customers and retrieving compensation from the suppliers• Manage a warranty database that was created with my input• Responsible for receiving the warranty parts and performing minor inspections• Maintain and organize the warranty receiving area• Gather & distribute information for monthly management reports• Perform customer presentations to illustrate the warranty process

Additional duties• Vice President’s Assistant o Admin support• Back-up for receptionist o Greet visitors o Answer the phones• Back-up for the office secretary o Distribute faxes to the correct departments o Accomodate vistors with refreshments• Responsible for ordering & maintaining office supply stock• Help coordinate company social functions

• Organize and maintain a shipping database for international incoming shipments• Review and approve freight bills to be paid• Search for freight forwarders to handle international shipments• Negotiate shipping rates• Handle damaged freight claims• Communicate with suppliers and forwarders regarding packaging and handling issues• Schedule deliveries from ports, container yards and warehouses

• Negotiate prices • Forecast sales to order appropriate stock using automated reports• Run reports to expedite orders pending• Contact potential domestic and international suppliers to obtain product information• Verify invoices for pricing and quantity discrepancies• Coordinate paperwork to send samples overseas for production

• Served patrons• Opened and closed server stations• Created schedules for employees• Trained new employees

• Served patrons• Opened and closed server stations• Trained new employees• Bartended company sponsored outings such as golf tournaments

o Assign duties to personnel day to day depending on work loado Process program admissions (data entry)o Verify data enteredo Resolve student complaints / provide students with account information

o Data Entryo Filingo Processed checkso Directed phone calls o Greeted guestso Distributed mail