Christy Walker Email and Phone Number

*Provide high level customer service and ensure compliance to all company’s rules and regulations.*Ensure customer satisfaction by responding to customer enquiries in responsive manner.*Manage daily on-site operations such as headcount, check-ins of employees to ensure staff’s availability during working hours.*Organize and conduct interviews and perform background investigation and provide on site tests to all prospective employees.*Coordinate with supervisors and management to plan activities for higher productivity on production site.*Develop and maintain relationship with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy.*Develop ways to retain all employees through motivation and encouragement.*Manage employee pool by hiring, retaining or terminating of same, evaluate performance and counsel employees to improve performance.*Maintain weekly temporary payroll and employee personal files to facilitate effective personnel management.*Provide orientation to employees in terms of company values and culture to affiliate employees as per organizational requirement.

Discover and research candidates using Indeed.com and other job application websites and social media for multiple light industrial positions.Coordinate with multiple managers to provide timely interviews and placement for selected candidates.Communicate with candidates through the application process and update candidate profiles utilizing proprietary software.Assist with employee on-boarding, ensuring new hires complete all pre-employment forms prior to first day of work.Manage and administer pre-employment skills assessmentProvide orientation to new hires ensuring they are provided all necessary information for a successful start.Provide On--Site Human resources services for Talent.Participate in calls providing franchise owners with updated KPIs and forecasts

• Financial Officer, managing budget for 2 adults and 2 children, identifying cost-saving opportunities in multiple areas such as food, clothing, and school budgets.• Personal Chef, researching and creating menus that address a multitude of food allergies and sensitivities• Medical Researcher, working with pediatricians, counselors, and psychiatrists to address medical needs for 2 special needs children to ensure proper medical diagnosis, care, and medications. Also researching the latest findings of diagnosis causes and reactions to the elimination of items that can exacerbate symptoms.• School Advocate, working with teachers and counselors to ensure children's needs are addressed at school to ensure success in learning school material, maximize socialization opportunities, and minimize triggering events

• Expanded the RMA program to over $185M in assets and lead the development of an online RMA tool that provided complete transparency and reporting to all areas and levels of the organization• Expanded the Asset Management team to five employees in order to support the needs of the business• Lead the development of an online spares tool to provide inventory and threshold reporting• Lead the development for full transparency of spares strategies, including spares ratios and support processes• Developed and maintained spares strategies to support nationwide deployments of commercial and residential voice and Internet platforms• Saved $16M in operational expenses and $3M capital expenses with vendor contract renegotiations and adjustments to spares strategies

• Removed $40 million dollars from Operations budget by re-structuring a comprehensive network sparing program which evaluated the Network Infrastructure for availability and redundancy, compared MTBF and RMA inventory • Served as Project leader for cross-functional teams spanning 6 divisions on all initiatives concerning new Sparing programs and new technical architectures • Improve Sparing program service to the field (responsiveness and reliability) by 4 fold in four years through constant revisions and adjustments to their individual processes • Performed all front line manager functions of the department through the engagement of the Career Development Program with my Director. Included was hiring, mentoring and coaching employees, performance evaluations, budgeting, team process engineering, and project management

• Responsible for all functions and processes of the Network Service Desk analyst position including; surveillance, diagnostics, configuration and service restoration • Developed a firm understanding of the Comcast Network Infrastructure, network architectural principles, network configuration, and network maintenance• Responsible for participating and leading; outage management and communication, escalation and on-call, and root cause analysis for business critical issues.

Responsible for the end-to-end provisioning process of commercial cable modem subscribers including; site surveys, email accounts, router and network configurations, and web content filtering updates

Responsible for provisioning of telephony customers utilizing multiple billing platforms, RBOX electronic gateways and LIDB