Christy Watkins Email and Phone Number

• Responsible for all aspects of coordinating assignments within the field department between clients, field investigators, administrative staff, and upper management• Conduct screening and interviewing applicants• Conduct new hire training for field investigators and administrative staff, as well as clients• Conduct case law training with investigators• Complete 30-day, 60-day, and yearly reviews• Conduct client visits• Assign new cases to investigators based on complexity and location• Assist field investigators with various tasks • Review final investigative reports to ensure they are compliant with client specifications• Conduct compensability, liability, SIU, and complex investigations to include in-person or telephonic interviews, scene inspections, and any other associated tasks• Prepare investigative reports • Prepare management reports • Resolve client complaints• Coordinate with other departments on investigations • Previously responsible for overseeing the background and medical canvass departmentsAccomplishments• Successfully launched multiple new and existing client pilot programs• Conducted Q/A for launch/revamps of proprietary case management systems• Created and revamped training manuals, guidelines, and questionnaires for work comp, liability, auto accident, and property/casualty related investigations• Established and maintained new and existing client relationships• Created and presented trainings for annual, company-wide events• Created and coordinated SIU/Claims training presentation for field investigators on new case management system during integration process for a two-day event offsite • Created workflows and conducted training for staff on new case management system • Trained and assisted the Special Investigations Unit in creating workflow processes during integration • Deemed designated point person for all questions related to Accounting (AR) during integration

• Responsible for all aspects of coordinating assignments within the field department between clients, field investigators, administrative staff, and management• Conduct training for field investigators and administrative staff, as well as clients• Assign new cases to investigators based on complexity and location• Assist field investigators with various tasks • Review final investigative reports to ensure they are compliant with client specifications• Conduct compensability and liability investigations to include in-person or telephonic interviews, scene inspections, and any other associated tasks• Prepare investigative reports • Prepare management reports as directed• Assist in resolving client complaints• Coordinate with other departments on investigations

• Presented and sold company products and services to current and potential clients• Coordinated company staff to accomplish the work required to close sales• Coordinated and organized Career Fair events• Designed and produced room set up diagrams• Developed and maintained effective relationships with clientele and suppliers of event services

• Planned and scheduled meetings and appointments• Organized and maintained paper and electronic files• Managed projects; conducted research; and disseminated information by telephone, mail services and email• Created spreadsheets; composed correspondence; managed databases; and created presentations, reports, and documents• Prepared correspondence and legal papers such as summons, complaints, motions, responses, and subpoenas• Entered time and expense entries via Time Slips• Answered direct attorney phone lines and acted as a liaison between clients and attorneys

• Scheduled appointments, answered calls, organized files, and maintained company records• Communicated with external and internal contacts• Dispatched work crews and truck drivers• Maintained accounts receivable, accounts payable, bills of laden, and invoicing• Conducted trade shows and conventions• Provided superior customer service