Christy Westfall Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Atlanta, Ga, Us

•Leads the Global E-Commerce User Experience and Design team, supporting a large portfolio of leading consumer brands•Implemented design workflow using Kanban methodology to increase team efficiency•Oversaw the responsive design strategy for the Calphalon.com e-commerce site relaunch•Managed and designed a B2B portal and complex product configurator for Rubbermaid Commercial Products decorative waste containers•Supervised the re-design of the Levolor.com brand site, which integrated sample ordering with a product configurator•Designed user experience for Levolor custom blinds and shades order kiosk, located in-store at Lowes•Led multi-channel user experience for the Graco.com review sweepstakes, resulting in an increase of product reviews from 10 a day to 1200 the first day of the campaign•Managed external freelance designers and developers to deliver complete Goody.com rebrand•Designed user experience for Calphalon cookware selector, an in-store product advisor tool at Macy’s flagship Herald Square store•Led the implementation of a global design system, decreasing site relaunch timelines

Dallas, Tx, Us

•Supported design and functionality for IoT home automation and security application across responsive web, iOS, Android, and Windows platforms•Designed a scheduling device to enable users the ability to apply a schedule to their thermostat from the web or tablet•Developed wireframes as part of a redesign effort for the e-commerce site•Collaborated with developers and quality assurance testers across multiple platforms to ensure interactions were implemented correctly

Windsor, Berkshire, Gb

•Led the experience design process for the company’s luxury hotel brand website relaunch•Headed the design process to create an e-commerce experience for loyalty members to redeem points for merchandise using agile scrum methodology•Conceptualized and executed the redesign of the customer care web pages on the largest loyalty program in the hotel industry’s website•Contributed user experience expertise in the redesign of the Priority Club Rewards website•Developed and maintained content inventories to support the integration of a content management system on the web•Coordinated with usability specialists to perform live user testing and implement recommended changes derived from usability findings•Supported quality assurance testing to ensure all web pages adhere to web standards and guidelines

Dallas, Tx, Us

•Established user centered design practices for AT&T point of sale applications to help streamline the customer experience•Managed information architecture deliverables such as wireframes and page flows•Evaluated users in field studies to assess the effectiveness of a variety of retail solutions•Participated in usability testing to help teammates prepare for live customer testing•Collaborated with colleagues to conceptualize the design for a point of sale iPhoneapplication

San Antonio, Texas, Us

Created user interface solutions to help build a company website that was ranked #1 in customer service 2 years in a row by Business Week magazine. Served as the user experience lead on providing users the ability to schedule appointments online in an Agile development environment. Facilitated coordination of project deliverables to key stakeholders including, usability specialists, standards board, legal partners, and project executive sponsors. Prevented standards deviations by educating business analysts in the development of requirements while ensuring the best user experience. Served as a liaison between business and IT teams to ensure design solutions met requirements and were technically feasible.

San Antonio, Texas, Us

Estimated future project efforts in terms of hours, dollars, and resource types in the areas of e-commerce, fraud, document management, and corporate communications. Generated, analyzed, and provided management with budget reports to disclose current project expenditures which helped clarify budget constraints on future efforts. Performed resource capacity analysis within the enterprise IT organization to assist resource managers in scheduling assigned tasks to various resources.

San Antonio, Texas, Us

Supported PeopleSoft Financials operations and maintenance. Supported the in-house mainframe General Ledger Front End Application for financial interfaces. Provided 24/7 on call support for PeopleSoft Financials 8.4. Maintained disaster recovery plans for all PeopleSoft modules used in disaster recovery exercises. Facilitated month end meetings for internal financial business associates to help monitor and strategize their business. Worked with onsite and offsite resources to ensure compliance with USAA coding standards.