Schedule deployment and repairs with the appropriate maintenance team.Basic troubleshooting of phones, tablets and other devices if not able to fix swap out the device.Submit work notifications to the maintenance teams for wiring or electrical issues, as well as notifications to the Vale Service Centre for Technology support.Provide priority response for repairs and work with the technical support provided from the Technology team on surface.Maintain an inventory of phones, tablets and devices with accessories to support swap outs.Provide functional support to the mining team for the devices and the applications.Complete underground testing with the Technology Department for the phones, tablets and other devices to support existing and new technologies . Complete application beta and regression testing underground.Work with planning to ensure network expansion (LTE/location awareness) is completed as appropriate and follow up to ensure all document is up to date.Monitor LTE network and complete signal strength testing and connectivity testing.Aid the Technology teams for access underground.

As an Overnight Network Security Technician, my primary responsibility revolves around safeguarding the integrity and security of our company's network infrastructure during the crucial nighttime hours. Throughout my shift, I meticulously monitor network traffic and security systems, promptly responding to any alerts or incidents that may arise. Troubleshooting network security issues, applying necessary patches and updates, and conducting thorough log analysis are all part of my routine tasks. Additionally, I maintain meticulous documentation of security incidents and procedures, ensuring comprehensive records for auditing purposes. Collaborating closely with other IT teams, I strive to resolve security-related issues swiftly and effectively, promoting a culture of security awareness among all employees. With a keen eye for detail and a commitment to continuous improvement, I stay updated on the latest security threats and technologies, constantly seeking ways to enhance our network security posture. My availability for immediate response to critical incidents outside of regular business hours underscores my dedication to ensuring the uninterrupted operation of our network infrastructure.

Configured and maintained computer systems, including desktop PCs, laptops, printers, mobile devices, and network equipment.Handled customer complaints and escalated issues according to procedures.Configured and tested new hardware and software.Performed regular maintenance tasks such as virus scans, disk cleanups, patch installations, and system backups.Set up Active Directory and Exchange accounts for new users and groups.Provided technical advice to colleagues regarding installation procedures or troubleshooting techniques.Provided technical support to customers, troubleshooting hardware and software issues remotely and on-site.Troubleshoot issues on device-specific problems, network performance, and internet connectivity.Installed operating systems and applications such as Microsoft Office products.Created user accounts, managed passwords, and implemented access control policies.Maintained accurate documentation of all ITIT-relatedncidents for future reference.Managed inventory of IT assets such as desktops, laptops a, d peripherals.Diagnosed system performance issues using tools like Performance Monitor, Tasand k Manager.Provided hands-on support for IT project implementations.Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.Prepared evaluations of software and hardware and recommended improvements and upgrades.

My responsibilities include capturing the taxpayer 's identification data into the system and entering the taxpayer’s income tax details into the calculation program to be processed for assessment. My other responsibilities included conducting daily meetings with my team leader and manger to determine daily and weekly targets and troubleshoot difficulties during the T1 data capture operation.

- Diagnosing, troubleshooting, and repairing technical problems with phones tablets and computers- Performing hardware repairs on phones tablets and computers such as screen replacements, battery replacements and internal cleaning.- Performing soldering repairs on motherboards.- Software troubleshooting and diagnosis such as driver installs, operating system reinstalls and other software issues.- Troubleshooting technical issues for customers over the phone and over the counter.- Processing sales and customer invoices.

My responsibilities include but not limited to - Stop, slow and safety direct traffic inside and outside the warehouse.- Protect employees and sub-contractors in the loading zone by safely directing the oncoming drivers.- Give signals clearly to the drivers to stop or slow down when required.- Ensure that everyone follows the safety standards.- Escalate special cases to supervisors.- Perform related duties as allocated by supervisor on duty.

My responsibilities include delegating tasks to restaurant staff and supervising their performance. Maintaining a fully stocked inventory and ordering food supplies, as needed. Arrange to have shifts covered. Track daily costs and revenues. Balance the cash register at the end of the shift. Ensure client satisfaction and gracefully handle any complaints. Open or close the restaurant (when responsible for the first or last shift). Inform the next Shift Manager about pending tasks. Report maintenance and training needs.

My responsibilities included manage call flow to create an exceptional customer experience. Promoting and educating customers on offers and promotions. Ensure customer confidentiality ,and maintain the privacy of customer and client information. I was also responsible for dealing with irate customers and help them solve their problems and queries.

My core responsibility as a service engineer was to diagnose, repair and service the Xiaomi mobile devices in a stipulated period. My other duties included achieving KPI’s. I have a good understanding of small devices and the electronic working of these devices. My role as a Technical Manager included managing customer complaints and their doubts. My responsibilities also included me managing and motivating the team members to reach our daily goals and weekly KPI's.