Christy Mack Email and Phone Number

• Managed and executed customer software adoption strategies, leading to an increase in client retention and business growth.• Led initiative-taking renewal risk management, offering key insights to increase customer satisfaction and product engagement.• Managed high-profile accounts, developing, and executing tailored onboarding, adoption, and success plans that aligned customer business goals with Cisco solutions.• Managed $21 million Annual Recurring Revenue with software and products.• Collaborated with Sales, Renewals, and Product teams to identify use cases, improving value realization for customer stakeholders.• Coordinated matrix environment workshops on software utilization, ensuring successful onboarding and long-term retention of customers.

Cloud Engineering Service Delivery Manager March 2021 – present Deloitte – Dallas, TX• Provided support for 18+ clients through a variety of service offerings within the Cloud Engineering portfolio for Cloud Managed Services (CMS).• Managed and deployed POD reorganization with over 200 resources and over 200 engagements to realign how Cloud Managed Services goes to market, while catering to 12+ clients. • Managed an annual revenue of $1.3M between all operating projects across three PODs. This led to the regularity breakdown of monthly revenue of over $100K.•Managed, Negotiated and Reviewed SOW, MSA and CO with multiple clients and vendors to ensure quality and compliance, updated documents as per project requirements and scope changes.•Experienced in different business models: managed services, comanaged and staff augmentationSoftware Integration Manager 07/2016 – 03/2021Deloitte - Long Island, New York • Lead AGILE QA teams (ranging from 20-30 teammates) in executing mobile software technologies release applications WEB and .NET. • Coordinated and controlled surgery testing teams from planning to implementation of enterprise electric anesthesia notation system and patient tracking system saving client $147 million; increasing speed, business process improvement, and stability of data analytics. • Managed over 20+ enterprise applications, 20+ clinical/ambulatory applications and 20+ SMEs from various departments.Revenue Cycle Project Manager and Product Manager / Deloitte, Tulsa, OK• Increased client productivity by 15% with product adoption creating Revenue Growth and better Financial Services. • Ensured service level agreements using AMPM ticketing system to increase and recover client revenues.• Spearheaded the customization of client solutions for Financial Counseling, Financial Clearance, Patient Services, Product Documentation and Design Engineering.

• Programmed and coordinated enterprise paper structure workflow to EMR implementation and deployed wide range of HMS/MedHost.• Managed and operated go-lives, for 100 + hospitals including HIM Staff training (regulatory examinations for compliance and policies) and technical implementations. • Controlled and led clinical applications prioritizing team resources, administration of budgetary guidelines, cross-functional integration, and deliverables.

• Produced internal and external benchmarking reports for Outpatient Surgery• Familiar with risk and quality management, patient safety, and compliance regulations• Abstracted Outpatient Surgery charts using EPIC (EHR system)• Developed utilization review, risk management reports and prepared and generated critical test results reports• Conducted continuous improvement consultation for clinical and non-clinical departments under the accountable care organization• Conducted detailed, quantitative and qualitative analyses using proprietary quality tools• Coordinated, prepared and conducted Malcolm Baldrige preparation