Christyan Ward Email & Phone Number

Statesboro, Georgia

Manage and monitor all installed systems and infrastructureInstall, configure, test and maintain operating systems, application software and system management toolsProactively ensure the highest levels of systems and infrastructure availabilityMonitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixesMaintain security, backup, and redundancy strategiesWrite and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasksParticipate in the design of information and operational support systemsProvide 1st, 2nd level support

Statesboro, Georgia

Work closely with Project Manager, development team, and product owners to ensure projects are well-planned, executed efficiently, and delivered with high qualitySuccessfully train and implement software with 10+ different properties Created over 20+ training videos and handouts that aids in training usersFacilitates training in remote or face to face environmentWorks with Director of Training to address customers’ training needs, methods, curriculum, and effectivenessAssists technical personnel to explain complex technical information and concepts to non-technical teams.Provides exemplary user training and support prior to, during, and after product implementationConverts technical release notes into user friendly documentationEstablishes and communicates training and implementation schedules with teamsCommunicates opportunities for revenue growth and increased efficiency to customers and stakeholdersAids in the resolution of issues and risks throughout the project lifespan to combat scope creepEnsures customer satisfaction by responding to submitted tickets and emails in a timely manner. Logs all customer inquiries and issues in Incident Management (YouTrack) and tracks them until resolution and incident closure. Handle both Level 1 and Training & Implementation type tickets.

Statesboro, Ga

Responsible for setting up events, conferences, and programs at the Nessmith-Lane Conference Center , as well as, events, conferences, and programs held away from the Nessmith-Lane Conference CenterAssist with event planning and audio/visual support for programs Oversees 3 student workers on how events will be set up and/or taken down Assist in maintaining the day-to-day operations of the Nessmith-Lane Conference Center, including after hour eventsSet up computers for new incoming staffInput and control ID's for Printer/Copier use for staff

Statesboro, Ga

Assisted in informing Georgia Southern students about Student Support Services(SSS) Aided students, faculty, and staff by controlling the flow of front desk trafficAnswered phone calls and mitigated them to the proper personnel as neededRepresented SSS at various events informing students about what we have to offer

Statesbor, Ga

Updated the Farmers Market Website using WordPress Sent weekly newsletters to our customers and vendors through MailChimp Assisted in improving Campus Market interaction with Georgia Southern students

Claxton, Ga

Used FOG imaging software to re-image different technologies, owned by the school Changed NICs and updated BIOS for laptops Installed security software Sophos on to HP and Dell computers Troubleshoot, installed, and assigned HP and Dell printers VLAN & port numbers Replaced and installed APC power supply systems Updated firmware on Buffalo Tera station Updated Email address for staff using Google Admin Replaced network cables in both IDF & MDF closets Placed computers, monitors, and other school technologies into excel inventory Communicated technology issues/terms clearly to both technical and non-technical faculty/staff

Statesboro, Ga

Handled money transactions with customers Assisted in stocking and unstocking merchandise Provided the customer with the best product based on their needs

Statesboro, Ga

Provided customers with a friendly shopping environment Assisted in helping customers find the best product for their needs Handled all money transactions between customers Restocked merchandise to prepare store for sales

Garden City, Ga

Provided customers with a friendly and caring shopping environment Handled all money transactions with customers Restocked merchandise to prepare sales floor