• Improved store operations and loss prevention scores along with reducing shrink by managing inventory control, training, and awareness.• Assisted the Manager with the store’s operational procedures including hiring, training, monthly audits, and inventory procedures.• Lead a team to meet and exceed company sales and customer service goals through analyzing key problem areas and improving on them.• Lead in-store merchandising and weekly store moves. Ensured maintenance of store standards and planned ideal product placement in store to improve sales.• Recognized for ability to quickly establish rapport with customers and connect personally, upsell products and build a loyal clientele.• Resolved and responded to customer concerns and handled escalations.

• Demonstrated excellent customer service in-store and over the phone to 50+ customers per shift.• Prepared orders to be shipped from the store and accounted for the shipments in the daily stock.• Efficiently executed operational processes, such as supporting sales floor and back-of-house processes, thereby strengthening my ability to adapt to sudden changes and focus on continuous service improvement.• Assisted store manager with Corporate Social Responsibility initiatives for employees and customers.

• Coordinated operations of the marketing for the firm-wide(national) internal digital campaign Acing Digital.• Provided comprehensive administrative support for corporate and executive-level leadership.• Served as primary contact for the company’s marketing board.• Negotiated and coordinated with external vendors for the marketing team. Worked with multiple teams in the firm including finance, strategic sourcing and procurement, human resources and business services and the legal team for marketing campaigns, vendor management and internal events.• Organized team meetings and event logistics on a national level.• Supported media and video production teams for external and internal marketing projects.• Created content for Internal Communications and campaigns.