Responsible for managing a high-functioning team of customer service, sales, operations and event staff- Develop and implement structured training programs for operational staff- Recruit, train and manage team holding various positions and roles- Work with sales and marketing team to aid in customer communication- Oversee customer journey from lead generation to event execution- Responsible for the success of AGL sponsored events from top to bottom

- Closely collaborate with more than 150 coaches in Bombers organization- Play a key role by creating and implementing new systems for the internal organization- Organize and facilitate camps and clinics with over 300 athletes in attendance which included data and analytics- Host recruiting seminars

- Charted the design, creation, and development of a data-driven softball program- Establish and foster key relationships with a wide variety of personnel to ensure maximum success- Administer all aspects of the program’s social media pages and channels, increasing awareness- Develop and provide innovative training in the softball community

- Oversaw all operations of a 17,000 sq. ft. Baseball and Softball Training Center- Ownership and management of all training program initiatives- Effectively communicated and interacted with a wide variety of athletes, coaches, and the general public- Formulated and fostered close and key relationships with local vendors- Orchestrated one-on-one hitting lessons and group training for the organization