I am passionate about Customer Service! Experienced with the most challenging and busiest Customer Service environments: Walt Disney World and the Atlanta International Airport (the world’s busiest airport). Loving my new adventure in owning and operating Drip-Thru Coffee® locations in the Metro Atlanta area! Customer Service Philosophy: Customer allegiance is ultimately earned or squandered not through material comforts, but through the attitude and dedication of your employees. I recognize that customer service must be a proactive process. If the only customer service process is waiting for complaints and responding to them, the result will be many customers’ first (and perhaps only) contact with the company is negative. No matter what response is given these customers after that contact, they will have had a poor experience. That poor experience will leave an impression that is much more powerful than any compensation the company is likely to give. Therefore Customer Service needs to be proactive within a company. Managing Customer Service is then the process of constantly monitoring and ensuring quality customer service is delivered. There must be an internal initiative to seek out possible sources of poor customer experiences before the customer complains.In my career I’ve dealt with environments that required a great deal of creativity and drive to meet the significant customer service difficulties encountered in large, busy environments with significant numbers of employees and complex operations. Some examples of accomplishments in my endeavors: creating and implementing a customer service training program which I then taught on a weekly basis to hundreds of new employees, developing systems for cataloging and responding to customer complaints that achieved the goals of increasing customer satisfaction and retaining customers, and participating actively in company operations to make first hand observations of customer service skills in employees and providing coaching for skills improvement along with constructive feedback for supervisors.