As the Customer Relations Specialist I am responsible for acquiring new customers through outbound and inbound inquiries. This includes reaching out to potential customers delivering a sales presentation with passion, commitment, courtesy and professionalism. Additionally, this position uses unwavering customer service and high ethical customer relations standards. At this position I am responsible for building trust and rapport with new and current customers.I serve as first point of contact for Kunafin customers and generates leads that will become lifetime customers.Job Duties/Responsibilities:• Receives and respond to inbound inquiries from potential customers• Provides baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call• Makes outbound prospecting communications to build and manage lead development pipeline via cold-calling, networking, e-mail/e-marketing, and utilizing Internet information sources• Develops a deep understanding of the customer including goals, organization structure, decision-making processes, and pain-points• Identifies customer needs and establish value by presenting how Kunafin “The Insectary” could be a possible solution to Fly Management Programs• Qualifies all sales leads based upon specific lead qualification criteria definitions• Starts to develop product expertise• Documents all activity within Great Plains• Provides management with a weekly update• Other related job duties and responsibilities as assigned

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Develop and implement a comprehensive approach to student ministry. This comprehensive approach is based on the understanding of the primary task of youth ministry to:o disciple the youth and young adults into a personal relationship with God in both large group and smaller relational environmentso grow the youth ministry by creating attractive and compelling environments to which our youth can invite their non-Christian friends.o build a team of passionate adult youth coaches to help mentor and disciple the youtho teach the youth and young adults the Gospel and what that requires from themo provide them with opportunities for nurture and growtho show Jesus’ love through modelingo challenge the youth and young adults to respond to God’s call to serve in their communities and worldo support and assist the parents in the process of disciplining their youth o equip the current youth to share the Gospel with their friendso build a ministry that engages with local Middle and High schools in the area, through an on-campus ministry or zoom video chat ministry

I began as a customer service rep taking inbound phone calls, making outbound phone calls, selling service agreements, scheduling appointments, dispatching technicians to calls, data entry/invoicing. Two months later I was promoted to Service & Parts Manager. My job duties included managing and training office personal, managing technicians in the field, working with upset customers, reporting monthly sales numbers, ordering and receiving parts and supplies, tracking employees' performance and reporting to the owners. Four years later, I was promoted to operations manager in the change out department. My duties included coordinating installation appointments with customers and crews, ordering equipment and supplies, filing warranty paperwork, filing rebate paperwork, problem solving, managing crews and office assistants and basic office management. I held this position for a few years and then trained my replacement as I moved to the marketing department as a Marketing Manager. There I created and designed logos and advertisements. I used Corel Draw and Adobe Creative to design our images and ads. I worked with television networks, radio stations, newspapers, magazines, direct mail companies and billboard companies to get our business out to the public. In my last year with MTB I transitioned our service department to a digital reporting system. I researched tablets and software programs to find a system we could use to record the work we did and create a digital file to convert from paper. I then set up all the tablets and printers and trained employees on how to use them.

I was a customer service rep taking inbound phone calls, making outbound phone calls, selling service agreements, scheduling appointments, dispatching technicians to calls, data entry/invoicing.