Christy Goodwin Email & Phone Number

San Antonio, Texas Area

• Assist with customer issues via telephone and ticketing system.
• Thoroughly and accurately understand issues and analyze the problem in a systemic fashion.
• Routing, prioritizing, troubleshooting and resolving customer issues.
• Manage and support servers in a Microsoft Windows environment to ensure backups, performance and uptime remain optimal.
• Configure and install servers in a Microsoft Windows environment.
• Create and document support tickets.

8706 Lockway San Antonio, TX 78148

• Created and developed an IT Department, created processes, documentation and procedures.
• Managed 5 regional offices and over 40 jobsites consisting of over 400 users.
• Developed training/procedures for users.
• Modernized hardware and software, including system change from Windows XP to Windows 7.
• Helped implement major ERP change.
• Trained new IT staff.

I taught at both the primary school and high school. At the primary school I taught basic computer skills and vocabulary. At the high school I taught basic computer diagnostics and repair. Duties included writing lesson plans, communicating with students and grading. Volunteering was one of the most rewarding experiences of my life. Living in a small.

I started Albany Computer and built it from the ground up. I worked every position in my business and then hired and trained others to take over each position. I managed the business, including advertising, customer acquisition and retention, inventory, taxes, payroll, accounts receivable and accounts payable. I worked the front counter, answering phones.

Bachelor’S Degree, Cyber Security

Activities and Societies: ACM Highest honors, 3.92 GPA Officer of ACM club

Associate'S Degree, Network And System Administration/Administrator, 3.9

English Literature/Communications, 4.0

Activities and Societies: Dean's List

English Literature/Communications

Activities and Societies: Student Council, Student Newspaper, Creative Writing Club

Certificate Of Completion, Business/Cosmetology

High School Diploma