Christy Goodwin Email & Phone Number

San Antonio, Texas Area

• Assist with customer issues via telephone and ticketing system.• Thoroughly and accurately understand issues and analyze the problem in a systemic fashion.• Routing, prioritizing, troubleshooting and resolving customer issues.• Manage and support servers in a Microsoft Windows environment to ensure backups, performance and uptime remain optimal.• Configure and install servers in a Microsoft Windows environment.• Create and document support tickets.• Utilization of Microsoft Active Directory, including creating AD groups, users and applying permissions.• Perform routine maintenance on servers, including updates, backups and reboots.• Configuration, setup and management of IIS 6.0 and IIS 7.0 based web servers, working with a variety of .Net Frameworks (1.1, 2.0, 3.0, 3.5, and 4.0) and related development tools.• Assist in the development of system solutions, architecture modifications and capacity planning for supported environments.• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

8706 Lockway San Antonio, Tx 78148

• Created and developed an IT Department, created processes, documentation and procedures.• Managed 5 regional offices and over 40 jobsites consisting of over 400 users.• Developed training/procedures for users.• Modernized hardware and software, including system change from Windows XP to Windows 7.• Helped implement major ERP change.• Trained new IT staff.• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Develop training materials and procedures.• Train users in the proper use of hardware or software.• Confer with staff, users, and management to establish requirements for new systems or modifications.• Prepare evaluations of software or hardware, and recommend improvements or upgrades.• Modify and customize commercial programs for internal needs.• Maintain domain controller servers, exchange servers, SQL servers, VM servers, update and repair as necessary.• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.• Oversee the daily performance of computer systems.• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Information security.• Virus identification, classification and removal.

I taught at both the primary school and high school. At the primary school I taught basic computer skills and vocabulary. At the high school I taught basic computer diagnostics and repair. Duties included writing lesson plans, communicating with students and grading. Volunteering was one of the most rewarding experiences of my life. Living in a small village in Central America and having the opportunity to share my knowledge of computers with the children there, some of whom had never seen a computer before, was joyous. I hated to leave my students; however, I needed to return to the United States to seek paid employment.

I started Albany Computer and built it from the ground up. I worked every position in my business and then hired and trained others to take over each position. I managed the business, including advertising, customer acquisition and retention, inventory, taxes, payroll, accounts receivable and accounts payable. I worked the front counter, answering phones, dealing with customers, handling retail, checking computers into and out of the store and writing detailed triage work tickets. I was the lead technician in the workshop for desktop, laptop, mobile devices and peripherals, including printers. I troubleshot hardware, software and networking issues. I worked service calls, going on site and troubleshooting customer issues. I advised customers on needed and recommended repairs/upgrades. I installed networks, security cameras, servers and work stations. I handled every aspect of customer service, including help desk. I learn on the job and am confident in everything I do. Starting and building a successful business was challenging, but I met it head on and succeeded. I proved to myself that I can do anything, and do it well. I did find however that the eighteen and twenty hour days were difficult on my family, so I sold my business and took a year off to pursue a volunteer opportunity with my family.

Bachelor’S Degree, Cyber Security

Activities and Societies: ACM Highest honors, 3.92 GPA Officer of ACM club

Associate'S Degree, Network And System Administration/Administrator, 3.9

English Literature/Communications, 4.0

Activities and Societies: Dean's List

English Literature/Communications

Activities and Societies: Student Council, Student Newspaper, Creative Writing Club

Certificate Of Completion, Business/Cosmetology

High School Diploma