Christy Le Email & Phone Number

Herndon, VA, US

Experience in writing clear, concise and comprehensive test plans and test cases. Test newly developed software, features, and record any bugs or performance issues. Complete projects, review and reports as needed.

• Evaluated various network design, concepts, performance, software and hardware features, and integration of software and release management process. Interacted and negotiated with application owners, vendors.
• Analyzed, prepared, and presented vendor test report and risk assessment, allowing stakeholders to make cost-effective decisions.
• Implemented IPv6 assignments in QA environment, meeting company’s guidelines for IPv6 deployment.
• Created detailed, comprehensive, and well-structured test plans and cases, providing documentations for other stakeholders to review.
• Reduced major software and maintenance deployment 25% by developing and implementing improvement test plan and standardizing deployment processes.
• Managed entire testing cycles and feature of software solution testing, identifying potential bugs, and fixing before product deploys to field.

Basking Ridge, NJ, US

• Implemented and configured IP Network Services including Dedicated Internet Access and IP VPN. Coordinated service validation testing and initial configuration with project managers, customers and 3rd party LEC..
• Performed setup, configuration, customization, and installation of system according to client needs.
• Created and enhanced methods and procedures of implementation in accordance with contract agreement, meeting customer expectations.
• Managed project implementation process by working closely with client and internal project team to establish deadlines and keep project on track.

Overland Park, Kansas, US

• Provided technical support in 24x7 role that monitored and supported critical iDEN network elements using real time alarming network faults. Analyzed notification alerts and escalation. Escalated problems to.
• Determined most cost-effective repair and resolution to minimize customer downtime.
• Prepared reports for analysis of service failure trends and service ability issues.
• Responded to customer support, tracked, and closed network trouble tickets in timely matter.

CA

• Managed IP Addressing Assignments for entire company. Coordinated with regional internet registries. Assigned IP Network as required. Provisioned and implemented new customers with IP services include IP, IP over DVB.
• Managed IP allocation, reassigning IP space to clients when IP space ran out and / or new IP space required.
• Eliminated network conflicts, outages, duplicate IP assignments and ensured network security by allocating accurate IP block according to regional internet registries standards.
• Provisioned IP services and provided high quality customer service with timely product delivery.
• Served as primary contact for IP service orders by acting as liaison between internal customers and telco vendors.