Christy Keeling Email & Phone Number

Directly manage +$50M labor budget for 45p+ locations in 24 states. Responsible for optimizing allocation of this labor budget to maximize profitability for each location in the organization. Analyze labor spend in each location to identify possibly under-utilized efficiencies in scheduling, compliance with meal breaks, and overtime spend.In the last 3 years, organization has come in under budget for labor spend across the organization, positively contributing to EBITDA targets and overall profitability for the organization.Configured and launched new timekeeping and attendance system, UKG Dimensions, to streamline weekly schedule generation for managers, create transparency in timecard management for hourly employees to limit liability, and create a mobile-friendly option for hourly employees to record their time. Brought to market employee self-service solutions to swap shifts with each other, cover each other shifts, or pick up shifts, increasing employee autonomy over scheduling within company-approved weekly hourly limits for part time and full time employees.For the organizational deployment of UKG Dimensions, and after, partnered with key leaders to launch this new solution to the field, and continue to enhance their understanding of the product, along with increasing understanding compliance of state and city labor regulations surrounding timekeeping and predictive scheduling.

Overland Park, Ks

Responsible for all aspects of communications, training, and store operations for Wireless Lifestyle, a T-Mobile Premium Retailer with 200+ locations coast-to-coast, alongside a team of 15+ dedicated to helping sales teams meet sales and operations goals while strengthening company culture.Oversaw communication strategy to 1000+ employees with updates to sales processing, inventory procedures, and merchandising and marketing initiatives, while continuing to connect these important messages back to the company mission statement and core values. Partnered with other departments on effective messaging and maximizing participation in initiatives. Managed communications professionals and provided quality control of content being delivered by the communications team.Oversaw training strategy for the dealership, which required compliance with carrier training program, but heavily adapted its core concepts to the company's mission statement and core values. Designed above-and-beyond training programs for MITs and DMITs, along with continuing development programs for those already in management roles. Sourced and managed relationship with LMS provider, and provided quality control for content produced by the corporate training team. Additionally, oversaw field trainers, and offered continuous feedback and development of their facilitation skills. Responsible for compliance with carrier operating standards and remote assessment of company's performance in store operations metrics. Developed scorecard for operational KPIs to target stores and districts of concern, and deployed travelling audit team for visibility into high-risk stores. Additionally, oversaw in-market operations managers overseeing day-to-day operations in stores.To execute all of the above, was heavily involved with Wireless Lifestyle's executive team, and gained commitment on proposed strategies to maximize sales performance and minimize operational loss, and continue to represent our brand well.

Overland Park, Kansas

Established standard operating procedures and the standardized sales reporting, KPIs, and ranking system for a sales team undergoing growth from ~40 locations in the Midwest to over 200 coast to coast and in Puerto Rico. Analyzed this self-developed reporting to identify stores and districts of concern, and coordinated with regional leadership on action plans to remediate poor performing doors, along with maintaining weekly and monthly recognition programs for those performing well. For the latter, program managed an annual recognition program and travel for the top 5% of the company, including sourcing destinations and designing an experience to make these performers feel valued and encouraged to repeat this performance.Developed and oversaw a travelling training team focused on new store builds. Identified team members in the organization with a passion for people and the company to train employees in stores without a close geographical partner, focusing on the right way to do things, along with seeding company culture, mission statement, and core values.Led multiple teams in takeover and opening of acquired Sprint dealer locations. Tapped consistently to be the first employee of WL that acquisition employees would meet from the organization due to consistently demonstrating a passion and commitment to the company culture.Responsible for coordinating large scale Store Manager meetings and other leadership summits annually. Met expectations to successfully coordinate travel for teams, along with developing effective agendas and speakers on message with short- and long-term company goals, in addition to designing follow up sessions to reinforce the message of each summit.Also program managed employee apparel fulfillment, payment of sales commissions, new District Manager training program, and others. Oversaw team of administrators focused on meeting program deadlines & requests for reporting to support decision making by executive management team.

Lawrence, Kansas Area

Managed several locations in the Lawrence, KS area with total revenue of ~1.75M across all locations. Responsible for meeting profit and loss targets thru achieving sales targets and managing an assigned payroll budget, inventory, and facility needs. Accountable for upholding store compliance with operation & loss prevention procedures. Participated in setting annual sales targets. Repeatedly recognized as a top producing Store Manager among 60+ locations in the central Kansas and Kansas City metro area.