・Supervise coordinator level and front line staff, work directly with members to create a quality member experience.・Create and implement Member Services trainings for front line staff to improve customer service, member satisfaction, and member retention. ・Manage a membership budget of $1.7 million.

・Trained and supported staff in use of financial tools (ADI and OFA), membership software (YMAPSS), and was a certified New Employee Orientation Trainer. ・Implemented a comprehensive staff performance evaluation program, including supervisor evaluations using an online survey. ・Member of the Blackbaud Raiser’s Edge Conversion and Implementation Gift Processing team. ・Worked with Teams and Major Gifts Divisions to increase fundraising by 36% in four years. ・Supported the membership director and front desk team to increase membership by 24% over 4 years, growth was 12% in 2011, with a retention rate of 72%.

・Supervised Preschool and After School Child Care Directors, and Child Watch Coordinator, while directly responsible for Youth & Government, Adventure Guides, Summer Resident and Day Camp. ・Created three new middle school programs to increase community impact and youth development: Winter Whittle, resident camp the after school Homework Club drop-in program, and Model United Nations, increasing branch revenue by $50,000 in the first year.