Christy Case Email & Phone Number

Kalamazoo, Mi, Us

Army Combat Medic ProjectLed a six-course, 200-hour, eLearning project over 3-years at interactivity level two (70%) and three (30%).Skills & Learning AnalysisAnalyzed training needs and gaps for assigned personnel units.Produced deliverables: Individual Task Analysis, Cognitive Task Analysis, Learning Analysis, and Instructional Media Analysis.Design & DevelopmentDesigned eLearning curricula with multimedia, assessments, simulation, scenario, and gaming elements for engaging training products.Produced deliverables: Instructional Media Design Package, Validation Plan, Storyboards, and Test Package Reports.Supervision & Team ManagementSupervised and mentored project design staff.Planned and managed workflows and timelines for the design team.Created processes and process documents for business improvement.Supported cross-functional teams to ensure successful project outcomes.Training Implementation & EvaluationRecommended improvements based on evaluation of training effectiveness using assessments, learning outcomes, and interviews.Testing & RefinementConducted iterative, agile development cycles including prototyping, Alpha and Beta testing, final trials, and technical troubleshooting.Collaboration & ComplianceWorked with project managers, SMEs, cross-functional teams, and stakeholders.Ensured training was functional on all client devices, culturally competent, accessible, Section 508 compliant, and met all applicable standards.EmployerCollaborated with Tipping Point via a partnership with Chippewa Government Services in first two years of project.Additional ProjectsServed as an ISD with Tipping Point before 11/2021.Captains Career CourseConverted a level 1-2 eLearning course to current technology and standards.Army Subterranean Operations CourseAssisted in converting a 5-day ILT to a 20-hour eLearning course.Supported an 8-hour, level 4, VR engagement assessment design.Collaborated with contract VR team for assessment design.

Grand Junction, Michigan, United States

I was appointed Clerk in January 2020, in the midst of a tumultuous election year in which I also had to run as a candidate. Locals subsequently elected me to fill the position for a four-year term. I was given the very difficult task of managing an organization that was in a state of disorganization and turmoil. In a matter of months, I had reorganized records, provided transparency to residents through new tools and increased effort, launched a more effective website, provided electronic access to board meetings and materials, encouraged other members to consistently fulfill their obligations, and much more.

Bloomingdale, Mi

•Followed ADDIE and other instructional design processes to complete projects from start (analysis) to finish (evaluation) included curriculum design and development. Supported approximately 200 instructors, over 50 business clients and uncountable learners. Served government organizations and Fortune 500 companies within industries including medicine, combat, leadership, consumer technology, travel, telecommunications and publishing.•Developed project management tools that range in complexity from ground-up detailed Excel programs to complex PM corporate-wide software tools. Designed and developed procedural manuals to support other PMs, lead ISDs, ISDs, and facilitators. Integrated essential materials, including design rubrics and project management sheets, with accessible directories and tracking mechanisms, increasing overall efficiency by more than 20%.• Customized packages for prospective clients, analyzing instructional needs, expectations and goals. Worked within budgets of upwards of $100K per project and as small as a few thousand dollars to deliver customized projects that fit each client's needs.• Creatively marketed and presented curricula, leveraging visuals and inviting aesthetics. Fulfilled managerial requirements while appealing to leadership, facilitators and learners.• Designed and developed interactive lessons, featuring online simulations and gamified lessons while not losing focus of the need for procedural documentation and technical content. Optimized curriculum structure according to project needs. Revised outdated materials to employ modern and upgraded tools. Produced slide presentations for live virtual and in-person training. • Provided train-the-trainer experiences, focusing on granular details and performance-based outcomes while maintaining attention to obtaining buy-in. This ensured all facilitators were at peak performance for delivery.

Bloomingdale, Mi

• Led and consulted more than 20 instructors, maintaining graduation rate above 80%. Tracked and monitored learners’ results, providing additional tools when necessary. Implemented alternative instructional methods based on continuous analysis, incorporating visuals, interactive rubrics and communication tools to enhance processes. Achieved high rating of 90% on learner surveys.• Built collaborative learning environments for groups. Utilized cloud sharing tools to maximize communications.• Provided blended learning environment for new hires and contract agents with virtual call center platform. Highlighted upskill training, tracking progress and checking knowledge with scenario-based assessments. This assisted individual learners in overcoming specific challenges.• Solicited feedback from learners to gauge effectiveness of instruction and promote growth. Received positive remarks on 360-degree reviews, maintaining excellent rapport with client organizations.

M.S., Instructional Design And Technology - Online Learning

Completed Masters in Instructional Design and Technology with a focus in Online Learning in March 2013. Completed a Post-Baccalaureate.

Bs, Business Management