Christy Ritchie, Ed.D. Email & Phone Number

San Jose, Ca, Us

Palo Alto, California, Us

I founded Navigation Partners to bring change management knowledge to all organizations. After having worked in various industry roles, as well as, with the best in consulting, I realize that so many organizations need this knowledge, but do not have the ability to fund an expert consulting firm. I am bringing top tier consulting knowledge to YOU.

Worldwide, Oo

I have extensive experience in leading organizational change management efforts for significant technical implementations. My role involved various key responsibilities and achievements:Client and Stakeholder Engagement: I actively engaged with clients and stakeholders to ensure their involvement and alignment with the change initiatives. I established strong relationships and sought their input to facilitate a smoother transition.Data-Informed Change Strategy: Leveraging data insights, I formulated a change strategy. This data-driven approach allowed us to identify critical areas for improvement and prioritize change efforts accordingly.Communication and Engagement Planning: Developed comprehensive communication and engagement plans to effectively convey the changes to all relevant parties. Clear and transparent communication was vital in gaining buy-in and reducing resistance to change.Team Leadership: Led a team of consultants in delivering the change management work. This included setting clear objectives, providing guidance, and ensuring that the team executed their responsibilities effectively.Risk Mitigation: Identified potential challenges and mitigations. I proactively addressed risks to ensure the success of the project and minimize any negative impact on the organization.Change Execution: Delivered on the defined change strategy, including facilitating a change network, creating a communication plan, validating defined changes with SMEs, and designing training to meet end user needs. This involved monitoring progress, making adjustments as needed, and tracking the overall success of the project.Overall, my experience in leading organizational change management efforts for technical implementations showcases my ability to drive successful transitions by engaging stakeholders, using data-driven strategies, planning and executing effective communication, leading teams, and proactively addressing risks.

Worldwide, Oo

Denver, Co, Us

Taught graduate level courses in the Communication Management and Organizational Development majors. Utilized adult learning methodologies to deliver on-campus and virtual courses including: "Organizational Culture and Organizational Development Impacts," "Communication in Professions and Organizations," and "Effective Facilitation and Presentations."

Golden, Co, Us

Organizational development leader with a reputation for delivering results. Leveraged human resource and adult learning strategies to meet organizational objectives. Advised organizational leaders on effective change management, communication planning, executive coaching, and team building. Successful projects included: new employee on-boarding program, roll out of Total Rewards model, change management strategy for technology roll out, and development and facilitation of an employee engagement team.

Multi-unit operation manager responsible for managing $25M in revenue and 275 employees. Merger Integration: Facilitated change management to onboard six separate business units including: full operational integration (merging six software systems), defining leadership and governance structure, streamlining and unifying billing processes, implementing key performance indicators (KPIs), and consolidating all ordering into low volume inventory practices. Employee Engagement: Developed employee engagement strategy and life cycle definition and process to reduce turnover.General Management: Identified opportunities to create cost savings through strategic purchasing agreements. Ongoing monitoring of P&L.

Started and grew a temporary staffing service from $300,000 to $1.5M in sales. Focused on talent acquisition in the following specialties: construction skilled trades, office/administrative and manufacturing positions. Scouted and approached new clients to sell our services. Created a screening and hiring process for all temporary position applicants to produce a higher quality candidate for our clients. Conducted permanent placement talent searches for operational positions and professionals. Managed all office operations including AP, AR, marketing, weekly payroll, benefit plans, and onboarding clients and employees.

New York, Ny, Us

Worked with a cross functional team to identify strategic initiatives to improve sales. Instrumental in the process alignment and customization of SalesForce.com to match existing sales process. Designed, developed and implemented instructor led trainings on sales leadership skills and coaching.

Los Angeles, Ca, Us

Seasoned senior leader with a track record of assuming critical organizational development roles to drive company success. Established and facilitated a project clearinghouse to manage timing and impact of various corporate initiatives effecting over 500 units. Excelled at managing communications and project rollout timelines, ensuring seamless execution.Utilizing performance metrics as my compass, I crafted a multimedia learning initiative featuring instructor-led sessions, online modules, and video-based role-play scenarios. This initiative had a profound impact, enhancing doctor communication skills and significantly boosting revenue generation from medical recommendations.Key contributor to merger and acquisition success through the use of change management skills including the acquisition of multiple hospital groups, ranging from 9 to 50 hospitals. Collaborating closely with the transition team, I adeptly addressed cultural shifts and meticulously coordinated the timing and structure of communications, site visits, and information delivery. A commitment to organizational growth and effective change management has been a cornerstone of my career.

Los Angeles, Ca, Us

Collaborated with an external consultant to pinpoint organizational learning requirements and meticulously chose an optimal learning management system (LMS). Led the seamless implementation of the LMS, including the seamless migration of data from our existing human resources information system (HRIS) to populate user profiles and transfer existing training courses. These courses were efficiently mapped into structured learning tracks and levels within the new LMS.Leveraging the advanced capabilities of the new technology, we transformed our training programs into interactive experiences, incorporating early gamification elements and emphasizing just-in-time delivery. As a result, we observed a remarkable surge in learning engagement, with a nearly 150% increase in user participation within the first year.

Los Angeles, Ca, Us

Led cross-departmental efforts as the head of the recruiting department, collaborating with all veterinary schools nationwide. Spearheaded the establishment of a student representative (pre-recruiting) program at each institution, facilitating its development and implementation. Additionally, orchestrated a comprehensive process, which encompassed conducting a needs assessment, issuing vendor requests for proposals (RFPs), and overseeing the selection and successful implementation of a cutting-edge applicant tracking system (ATS).

Los Angeles, Ca, Us

Established the training department for a nationwide organization encompassing 350 hospitals. Collaborated closely with C-Suite executives to formulate a comprehensive learning strategy for the geographically dispersed organization. Devised the initial budget for the department and conducted extensive research to identify distribution solutions that would enable seamless access to learning materials across all locations.Implemented a WebEx-based solution, successfully extending accessibility to 90% of the hospitals within the organization. Streamlined the transformation of existing paper-based learning materials into recorded web meetings. Utilizing identified competencies, we designed and developed new training programs that met the organization's evolving needs.Consistently monitored and reported on training attendance metrics, while actively seeking and incorporating valuable feedback to enhance the quality of the training programs.

Led a cross-functional team with accountability for spearheading a leadership training program for future hospital and field leaders. Facilitated Train-the-Trainer sessions for 30 trainers to deliver sessions to roughly 2,000 employees across the country within a month; played a key role in providing logistic support.

Dublin 2, Ie

Change management and human performance analyst working predominantly the telecommunications industry.

Fort Collins, Co, Us

Doctor Of Education (Ed.D.), Organizational Leadership

Mba, Business Administration And Management, General

Ms, Student Affairs In Higher Education

Ba, Psychology And Business

Education record

Master Of Business Administration - Mba