Lead strategic efforts to ensure regulatory compliance and risk mitigation across the consumer and small business banking division. Conduct comprehensive risk assessments and oversee compliance reporting, monitoring, and testing processes for audits. Provide process improvement strategies to senior leadership to help strengthen Truist's compliance framework.American Banker's Association (ABA) Certifications: Operational Risk Management; Risk Management Frameworks; Financial and Credit Risk ManagementTruist-Affiliated Memberships: Women@Truist; Generations@Truist; Compliance and Ethics Risk Management (CERM) Engagement Team; Compliance Reporting, Monitoring, and Testing (CRMT) Process Improvement Team External Memberships: Risk Management Association (RMA); Carolina Alumni

Orchestrate cross-functional relationships to manage a diverse portfolio of low to high value/risk insurance and financial vendors. Conduct comprehensive risk assessments, due diligence, risk treatment, and ongoing monitoring plans. Support contract negotiations and sourcing and procurement efforts, ensuring favorable price and terms and compliance with federal, state, and agency requirements. Spearheaded high value / high risk vendor migration initiatives to support TIH legal separation efforts.iance to applicable laws and regulations. American Banker's Association Certifications: Operational Risk Management, Risk Management Frameworks, Financial and Credit Risk ManagementRisk Management Association (RMA) Member, Truist Bright Ideas Community Member, Truist Cyber Insider's Association MemberBusiness Resource Group Member: Women@Truist, Generations@Truist, Disability@Truist

Acquired and managed mid-size client insurance benefits accounts and vendor relationships. Analyzed claims data to recommend cost-effective solutions for clients related to their insurance expenditure.• Conducted due diligence reviews and provided senior leadership education to ensure clients' adherence to state and national regulatory requirements.Dept. of NC Insurance Health, Accident, and Life License

Managed training programs for coaches, ensuring compliance to national standards. Developed, evaluated and remediated coach SLA’s and KPI’s across multiple regions to improve Net Promoter Scores (NPS) and member retention rates. Led educational workshops, recruited vendor resources, and established community partnerships to improve referral rates.

• Performed initial assessments on community business groups and individuals to connect them to internal health resources and improve member retention rate. • Educated trainers to improve sales and operational effectiveness.