Operations & BI Analytics•Translate large multidimensional data sets into more manageable, insightful and interpretable data and design experiments to measure effectiveness.•Integrate digital data into marketing analysis and consumer behavior; provide digital attribution solutions and optimization recommendations/support. •Drive analytics to monitor performance and identify opportunities to lower costs while maximizing service•Formulate, communicate and implement the product mix, marketing and distribution to achieve the target revenue as well as the brand value preposition.•Supporting the Digital department with use of integrated website applications and toolsTechnical & Business Support•Design, implement and monitor the operational processes ensuring all policies and procedures are maintained and documented (SOPs).•Initiate processes to capture & investigate customer complaints to ensure appropriate corrective actions are taken.•Liaising with business departments to analyze and define requirements/user stories, design specifications, test cases, and test scripts for development resources•Managing daily operational tasks and executing support processes in accordance with department SLAsPeople Management Analytic Support•Support recruitment, training and rolling out of new initiatives.•Establish operational goals and drive teams to deliver according to cost and service KPIs.•Develop and implement employee performance and development plans to meet individual development and growth, and overall program goals•Interact with business units’ leaders to implement improvement initiatives, address any performance challenges, and ensure alignment in operations and accountabilities

-Spearheaded the analytical department and contributed in rolling out new retail concepts in Key Domestic Retail market for Microsoft Mobile Device Solution & Nokia Feature Phones in the Middle East. - Cross-functional alignment with different channels, partners and agency to fulfill execution goals -Served as the conduit by effectively carrying out all communication (Business & functional requirement and issues) as an intermediary between HMD Global & Tabby. Project was to develop an inbuilt Payment system for the company to start a Zero Plan payment for consumers in collaboration with Tabby.-Prepare Business Requirement Document/SRS, review specifications, evaluate equipment and applications and recommend implementation of new or upgraded software to compliment the business solution.-Define solution & architecture for new clients, respond to RFPs, create Process flows, user manuals, performed & documented results for UAT -KPI Performance matrix tracker and Dashboards based on Sell through/ Sellout DTR productivity and current incentive schemes-Analyzing customer and Salesforce data and bringing deeper insights from the data and provide insights to sales force team to enhance performance - Financial Reporting & Audit: Prepare monthly Return on Investment reports based on Gross Margin by analyzing the impact on Volume & Value sellout while considering promoters cost, operating expenses and allocated budget.

- Liaising with clients- Served as the conduit by effectively carrying out all communication (Business & functional requirement and issues) as an intermediary between Zylog Development team. - Requirement gathering & Gap analysis- Have extensively studied the existing systems with respect to the payment behavior in the first phase of the project - Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs -Prepare Business Requirement Document/SRS, review specifications, evaluate equipment and applications and recommend implementation of new or upgraded software to compliment the business solution. -Monitor external tender portals for opportunities relevant to the organization and communicate them internally. -Created user manuals, performed & documented results for UAT - Conduct research in areas related to product line and its associated process and competitor moves that could optimize the profit by taking into consideration the available resources. - Maintaining the customer’s reports for development, and Contractual Agreement, monitoring the performance and making changes to make sure the customer is on track to the planned Progress.