Christy Yang Email & Phone Number

Hugo, MN, US

St Paul, Minnesota, United States

• Ensures every customer experience is top notch in quality
• Handles incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Takes an active role in selling Graybar goods and services on inbound calls
• Provides support on product selection and application
• Coordinates customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
• Assists with counter sales and warehouse fulfillment

Minneapolis, Minnesota, United States

• Learned Graybar’s sales and distribution process at the warehouse, along with storefront sales/customer service
• Developed product knowledge of electrical, communications, and security equipment
• Rotated through different areas of the business including sales, logistics, customer service, transactional and project processes
• Entered purchase orders, tracking, ensuring delivery
• Sourced with manufacturers on stock/non-stock items.

Minneapolis, Minnesota, United States

• Supported the outside sales team regarding customer inquiries, purchase orders and customer concerns
• Maintained and updated customer accounts while assessing the customers needs
• Analyzed retail and market data to manage physical inventory, along with creating product recommendations
• Responsible for driving metal sales throughout a constantly changing market
• Worked as a supplier with variations of sheet metal including hot roll, cold roll, galvanized, and stainless steel.
• Worked with multiple departments to get product to customer, starting from sales to production, and lastly to shipping to create a seamless experience for the customer

South Minneapolis

• Performed a variety of loan documentation duties on complex loan packages to ensure compliance with company policies and procedures for loan products
• Interpreted and processed loan documents and policies while analyzing applicant, property and documentation
• Ordered all required verification's, documents and subsequent follow-ups

Greater St. Louis Area

• Supported the category management and retail sales department by executing merchandise planning functions
• Created and updated current planograms with the most updated products to drive sales
• Analyzed retail and market data to develop inventory/merchandising solutions by utilizing space planning plus software
• Responsible for driving product accuracy scores above 80% for our wholly owned distributors
• Communicated with the sales representatives to keep merchandise flow efficient and responds to questions and concerns of the region
• Merchandised inventory for Denver, Beach cities and Oakland regions

St. Louis Galleria

• Drove results of beauty category sales by adhering to brand guide, creating sell down and replenishment strategies based on product life cycles
• Worked with sales leadership to manage daily operations, uphold positive associate and customer relations, gaining business insight by reviewing total store results, effectively managing and submitting expenses
• Coached associates to deliver beauty sales as a part of the customer experience while supporting associate performance and retention strategies
• Merchandised product weekly and seasonally to replenish and reset product to the most updated visual display

West County Mall- Des Peres, MO

• Developed and maintained customer relationships with fashion authority and product knowledge to increase clientele and sales
• Set and achieved sales goals by providing honest and confident feedback to customers about style and fit
• Collaborated with visual team and department managers to keep the department “fashion forward” through restocking, visual merchandising, and price markdowns

Bloomington, MN

• Created innovative promotional displays to show off the latest merchandise for individual departments and in-store events
• Hands-on experience building store visual displays and window presentations, while learning business and management skills
• Developed an eye for detail regarding design, composition, merchandising and quality
• Educated departments and management regarding merchandising tables, fixtures, and back walls

Bloomington, Minnesota, United States

• Achievements include:
• Angel of the Month, August 2014
• Recognized for exceptional performance, including team communication, selling, and customer serviceResponsibilities:
• Connected and inspired customers through personal testimony and product knowledge
• Replenishment and recovery of store presentation
• Processed customer checkout efficiently and accurately

St. Louis

• Customer service and styling sessions with clients
• Recovery of store product and appearance
• Maintained opening and closing till counts
• Promoted brand and networking through private shopping events
• Handled merchandise inventory and shipments
• Supervised summer intern while educating on brand values, allocating tasks and maintaining social media accounts

• Greeting customers
• Product recommendations
• Replenishment and recovery of store presentation
• Processed customer checkout efficiently and accurately
• Visual merchandising and setting product to brand guide with team

Bachelor Of Science - Bs, Apparel, Merchandising & Design, 2.75

Activities and Societies: Alpha Phi Sorority, Trend Magazine.

Bachelors Of Science, Apparel, Merchandising & Design, Senior

Activities and Societies: Trend Magazine & Alpha Phi Sorority Trend Magazine is a student run magazine on the ISU campus that informs.