Christy Zenthoefer Email & Phone Number

Tulsa, Oklahoma, United States

• Orchestrating overall engineering design and project management for a 250-mile fiber-to-the-home network installation within the city limits of Bartlesville, OK.• Performed as lead engineer on design reviews, data analysis, forecasting, scheduling, and permitting with the city, county, state, utility, and railroad jurisdictions on an 800-mile aerial and underground fiber installation in Austin, TX.• Objectively interacted in weekly reporting meetings coordinating closely with the client and construction team to discuss priorities and schedules.

Tulsa, Oklahoma

• Designed and reviewed electrical and instrumentation drawings and specifications, which included One-Line Diagrams, Cable & Conduit Schedules, Wiring Diagrams, Network Architecture Diagrams, Termination Panel Diagrams, Rack Layouts, Electrical Plot Plans, and Details for various oil and gas projects.• Carefully performed numerous electrical calculations and system analysis including voltage drop, load flow, short-circuit, arc flash, etc. using the simulation software ETAP.• Served as on-site Electrical and Communications field engineer in southern Louisiana providing construction support during commissioning and start-up of the 3 separate Maurepas transportation pipelines roughly 35 miles in length.• Created various reports in Word and Excel to document findings, design conditions, and assumptions including Electrical Equipment Lists, Instrument Indices, I/O Lists, Cause & Effect Diagrams, Bills of Material, cost estimates, etc.• Supported Feasibility Study with the electrical portions of the proposal, cost estimate, basis of design, and scope of work for 9 new DAS installations around the CVR Refinery that will tie into existing refinery framework with new specified equipment and fiber increasing communication and information available to the control room.

Tulsa, Oklahoma Area

• Engineered and implemented the conversion from TDM to Ethernet-4G Long Term Evolution (LTE) for 786 cellular sites in Oklahoma and Texas meeting the four month strict timeline applying the optimum solution between IP Backhaul and Microwave based on reliability and low cost network• Proactively and reactively upgraded backhaul bandwidth at cell and switch sites based on utilization, throughput, latency and jitter reports • Pinpointed and issued T1, T3, OC3, OC12, OC192, Microwave and Trunk Group disconnects with various providers that were no longer needed consolidating capacity once sites were converted to Ethernet circuits reclaiming roughly $1 Million in network costs• Assisted troubleshooting network issues alongside Switch Engineers, Field Technicians, among other team members• Organized, conducted, composed and reviewed five individual vendor quarterly meetings involving U.S. Cellular’s Managers, Directors and Senior Director to improve relationships, performance metrics, Service Level Agreements, installation dates, vendor network designs, outages, Reason for Outages, best rates, Telco Business Cases and Requests for Proposals• Examined potentially unused microwave dishes and formulated a plan to have them removed to save license capital and gain spare parts

Little Rock, Arkansas Area

• Commissioned for a special project identifying and resolving customer’s network-impacting issues by providing adequate capacity and high network reliability• Utilized queries to detect system inefficiencies and cost saving solutions• Knew the intricate design of multiple Wave Division Multiplexing (WDM) systems allowing for faster implementation of detail engineering such as writing the Method of Procedure (MOP), Specification document (SPEC), ordering equipment, scheduling labor, capital budget, etc.• Designated the single point of contact providing quicker response times due to knowledge of the details and available 24 hours a day, 7 days a week for the duration of the project

Tulsa, Oklahoma Area

• Planned concurrent projects from conception to completion• Contacted external customers to introduce myself as their dedicated Project Manager, verified requested services, determined and coordinated a timeframe for turn-up with the customer and any customer dedicated phone and/or data vendors• Entered orders based on the customer’s contract • Aided in the communication with Construction to build new sites and performed site walks to customer premises • Communicated with various internal organizations and the customer to confirm the impending installation date was going to be met• Launched customer’s services on the due date and administered a post installation customer review once the project was completed• Documented all information throughout each customer’s project

Tulsa, Oklahoma Area

• Conferred with Sales and Product groups as well as customers to provide recommendations for new applications and solutions to technical issues• Increased customer satisfaction by evaluating trending reports and traffic patterns to add targeted network volume• Decreased the rate of customer trouble tickets to between 0-1%, which exceeded the company goal of 3% by implementing preventative plans• Monitored, triaged and resolved technical issues on a stringent timeframe for the Private Line Trouble Queue• Took initiative to write SQL scripts that provided a detailed list of specific equipment and its current capacity levels• Saved the company over $2.25 million in CAPEX by spearheading the redeployment of underutilized equipment • Accurately prepared an annual budget and submitted monthly capital approval requests for specific equipment with a 100% success rate• Lead the initiative to optimize our growing network by integrating our customers onto Level 3 owned fiber reducing monthly costs by $3,056,000• Assembled a procedures document covering multiple internal systems and processes to conduct a week long cross-training session for new team members• Pioneered the first and only cable landing stations handbook for internal customers serving as a tool to determine feasibility of customer requests and objectives

Tulsa, Oklahoma Area

• Reduced the West New England trouble ticket volume by 79% within two months after proactively addressing field personnel concerns • Engaged Architecture and Product groups to reduce network standards allowing the team to conserve capital by decreasing the amount of equipment deployed• Achieved a positive customer experience by engineering a clear and concise planning case and available for questions or issues to meet the customer commit dates • Formulated and presented an in-depth document dissecting each metro market based on current customers, potential customers, customer’s needs, current capabilities, among many others• Proved my commitment to the company, the team and customers by volunteering to be available nights and weekends during critical business times

• Hardest job I have ever had. Had to go back to the corporate world to get a rest.

Tulsa, Oklahoma Area

• Organized and managed 12 Continuing Education Seminars across the United States for hundreds of engineering clients• Managed the integrity, updates and organization of all technical documentation, blueprints and construction specifications for the Hilti North America websites• Redeveloped the Engineering Services internal website to be used as a tool for the Corporate and Field Engineers across the US to exchange technical information• Coordinated with the Global E-Business and Global IT teams to upgrade the Engineering Services intranet website to comply with global standards• Created a customer resource for specifying and purchasing anchors searchable by application for the Hilti Canadian website• Established an engineering document posting procedure for Hilti North America websites

Tulsa, Oklahoma Area

• Drafted testing requirements and training documents involving new systems to support and improve the production environment• Presented and demonstrated testing results to internal customers and the only member of my team with 100% by-in• Performed testing mock-ups to provide recommendations for customer applications• Provided dynamic support for a variety of client-based challenges, optimizing existing equipment to meet changing network demands• Served as testing lead and backup for a minimum of six optical switches concurrently• Tested and certified new equipment in the testing lab and for live network field trials with tight time lines• Verified devices complied with engineering standards

Tulsa, Oklahoma Area

• Calculated requirements for power, timing, alarm monitoring and infrastructure for data centers across the fiber optic network• Created engineering specifications and project managed SONET and ATM (Asynchronous Transfer Mode) communications systems

Meee, Electrical Engineering

Activities and Societies: Kappa Kappa Gamma, Society of Women Engineers, Institute of Electrical and Electronics Engineers

Bsee, Electrical Engineering

Education record

Activities and Societies: Salutatorian, National Honor Society, Honor Roll, Basketball, Track, Spanish Club