Chris Valiquet Email & Phone Number

Bay Area, Ca, Us

Provide consulting, engineering and project management services to StarrData clientsPerform Salesforce implementations, customizations, integrations and administration Consistent on-time and under-budget project deliveryManaged full lifecycle of delivery from pre-sales scoping, project discovery, needs analysis & solution design, all the way through implementation and post-implementation supportAdvise clients on Salesforce functionality and best practices to optimize ROI for their unique environmentsSalesforce experience includes Sales Cloud, Service Cloud, Customer/Partner Communities, CPQ, Billing and moreNine CPQ implementations/optimizations completed through January 2021Integration experience includes Conga Composer and Sign, DocuSign, QuickBooks, TaskRay, FormAssembly and more

San Francisco, California, Us

Short term contract to alleviate backlog of data uploads and user provisioning in multiple Salesforce instances with over 1000 usersProvisioned users, maintained roles, profiles, permission sets and public groupsCleaned and imported bulk lead, account and opportunity data via DemandToolsDefined best practices for end-user import wizard uploads and user provisioning automationBuilt workflows, processes, flows, complex formula fields and validations according to specificationAdministered DocuSign users and contractsDocumented administrative processes and developed KB content for end usersReviewed custom fields and workflows for duplication and obsolescence

San Francisco, Ca, Us

Contract position performing general system administration and application developmentDeveloped application for Corporate Sales account receivables management and financial reporting (define/build objects, triggers, page layouts, reports, etc.)System optimization – analysis and recommendations on streamlining legacy functionality (classes, triggers, workflows, security, etc.)Provided guidance on Salesforce best practices and maximizing ROIModified and created page layouts, custom fields, validations, templates and workflowsData management – lead/contact dedup and workflow refinement to minimize recurrence

Oakland, Ca, Us

Coordinated CRM/ERP conversion between Salesforce and SAP BYD across Operations, responsible for customizations, workflow processes, and data migration.Developed and managed page layouts, dashboards and reports, custom fields, validations and formulas, workflow rules.Implemented cross-functional workflows between Sales and Operations, enhancing data quality and streamlining processes.Maintained system security via profiles, roles, permission sets and sharing rules.Defined and documented Operations processes, provided user training and support.Developed custom application for product configuration, reducing workflow time and errors over 25%.Utilized Eclipse in developer / sandbox / production environment to develop and deploy custom objects, apex classes, triggers and visualforce pages.

Oakland, Ca, Us

Established Support best practices in fast growing start-up: KPIs, knowledgebase management, Salesforce Service configuration, policies and processes.Ensured SLA compliance and optimal customer satisfaction with 24/7 worldwide coverage.Defined scalable growth framework with 3-tier model including tier 1 support provided by strategic partners in NA and Japan.Supported customers on software, hardware and configuration issues.

Managed all aspects of Customer Care while contributing to strategic planning and operational growth for a consumer electronics startup.Ensured quality and timely delivery of customer service and support through two product introductions.Customized, implemented and administered RightNow CRM. Focus areas included System Configuration, Service, Customer Portal (web self service), Knowledgebase, Analytics, Cloud (social media) Monitor and Marketing campaigns.Launched and managed multiple outsourced call centers, recruiting and training staff, overseeing day-to-day operations, defining KPIs and quality review programs.Defined business processes within Customer Care, across departments and business partners (call centers, order fulfillment).Defined system integration requirements between RightNow, third party partners (call centers, order fulfillment) and internal business systems.Worked closely with Product Management, Engineering and Sales/Marketing toward constant product improvement and customer satisfaction.Performed operational functions including materials requirements planning, procurement and contract manufacturing management.

San Jose, Ca, Us

Managed team of 12 Tier 3 Support Engineers, accountable for team achievement against performance targets, providing support and issue resolution services to Adobe’s vendor teams and directly to key Enterprise customers.Served as Desktop Support representative to the SAP CRM and Knova KB teams, training end users, defining workflows, and recommending system enhancements.Responsible for creating, documenting and enforcing established processes and policies across the Desktop Support organization.Assisted in the development of support delivery models for new products by providing case volume projections, competitive analysis, pricing, and positioning.Developed and maintained web based applications for various support functions including vendor QA and product issue tracking.

San Jose, Ca, Us

Managed team of Tier 3 Support Engineers for Macromedia Studio products (Flash, Dreamweaver, Fireworks and other products), ensuring all support activities were fulfilled (exceeding SLA targets, KB development, top issues reporting, and development team interactions).Participated in Onyx CRM implementation, reviewing application functionality, defining system customizations and associated business processes.Coordinated the definition and maintenance of three level incident categorization scheme for trend analysis and reporting.Contributed to Macromedia acquisition planning and execution relating to support policies, procedures, and system interactions, ensuring smooth operational transition.

San Jose, Ca, Us

Participated in front line support outsourcing to an overseas vendor, developing and delivering training and participating in ongoing vendor management.Represented the user community to the development team for issue resolution and as an advocate for product improvements.Handled customer escalations, defined KB needs and authored KB articles.

Us

Developed a comprehensive Benefits Enrollment application in Visual FoxPro offering web based enrollment and application based administration fully integrated with HRIS-Pro human resource application.Contributed to upgrading HRIS-Pro from FoxPro v2.6 to VFP v6.0, performing a functional conversion and adding object oriented technology.Responsible for the HRIS-Pro Payroll Interface module, maintaining and generating customized payroll data for import into payroll systems (ADP, Pro Business, etc.).Supported all aspects of HRIS-Pro, including code enhancements, debugging, and client customizations.