Christopher Vallejo Email & Phone Number

IT professional with background in corporate training and development. Looking to work for a reputable company while I continue my education in Information Security. Below, I have listed my skills in both corporate training and IT.IT SKILLS:- Familiarity with network architecture and protocols, including NAT, DHCP Configuration, DNS, TCP/IP and OSI Models- Understanding of Windows NT and UNIX/Linux operating systems, including troubleshooting, configuration, and installation- Experience working with large-scale network equipment, including Cisco switch installation and maintenance, and data cable management.- Experience developing programs in C/C++, Java, and UNIX shell and Batch scripts- Skilled at all levels of Helpdesk support to include all systemic problem-solving skills, operating systems, support systems, escalation process, and reporting- Experience with a variety of network administration tasks, including but not limited to: phone system administration, remote site networking configuration, mobile device maintenance, CTI route point, fax administration, and Windows accounts administrationTRAINING SKILLS:- Strong familiarity with call center expectations and deliverables and used to managing 5 to 30 employees in a classroom setting - Developed training material in accordance with client and product requirements- Ran Train the Trainer sessions and provided mentorship of all overall training curriculum- Closely monitored employee training progress and reported results to leadership- Collaborated with multiple departments, including Quality Assurance and Operational leadership to secure a strong working relationship with Training- Reported analysis of agent metrics and daily reporting on the progress of training classes- Traveled internationally to train with clients and new-hire classes, while assisting in implementation for the launch of a new international site- Conducted impromptu refresher and up-training workshops for employees- Coordinated with multiple levels of the organization to ensure training needs are being met and are suitable for client standards- Expert in the BPO field, with a strong emphasis on social media companies and other Silicon Valley startups- Strong familiarity with the Microsoft Office and Google Suites

Listed skills include Call Center Development, Call Center Administration, Curriculum Development, Train The Trainer, and 27 others.