Chris Van Slyke Email & Phone Number

Medford, Ma

• Creates and manages the overall service delivery strategy for all services in an assigned network zone• Performs root cause analysis to identify underperforming markets and executes on a strategy to improve performance metrics• Assists with client reviews, performs fieldwork, and attends trade shows to build and maintain company's market presence.• Fosters strong partnerships with key providers through education of best practices• Builds and maintains positive relationships with clients, OEM dealers, insurance agents, and service providers while providing enhanced service level performance.• Implements a master strategy for assigned zone role and creates action plans to improve CSI and reduce claims expense.• Assists with coordinating competitive intelligence and market feedback on essential issues

Medford, Massachusetts

• Created and managed the overall service delivery strategy for medium duty, heavy duty, primary, and secondary services for entire country• Responsible for expanding service offerings for existing service provider base• Implemented strategy for assigned zone role and creates action plans to improve CSI and reduce claims expense

Medford, Ma

• Identified specific areas requiring performance improvement and initiated contact with potential service providers.• Coordinated the sign-up process and paper flow, including insurance certificates and licenses• Introduced company products and services and helped the potential service provider understand the benefits of partnering with the company.• Communicated company's value proposition and helped service providers understand performance metrics and drive towards CSI improvement• Used selling techniques to gain service provider interest, differentiating Agero value proposition from others.• Utilized strong communication, influence, and selling techniques to persuade service providers to partner with the company

Medford, Ma

• Utilized strategic decision making skills to provide mutually beneficial resolution to inquiries• Led, communicated, and negotiated the resolution of all client issues to completion• Analyzed details of situation to determine degree of responsibility of all involved parties• Mediated, negotiated, developed, and implemented steps for resolution.• Led weekly phone monitoring sessions with clients to assure quality control

Westwood, Ma

• Responsible for achieving sales goals and quotas through door-to-door residential sales• Independently gained leads, appointments, and sales through aggressive marketing strategy• Created, organized, and displayed presentations for potential customers• Generated new business and upgrade revenue by upselling new services to existing accounts