Chris Van Slyke Email & Phone Number

Medford, MA

• Creates and manages the overall service delivery strategy for all services in an assigned network zone
• Performs root cause analysis to identify underperforming markets and executes on a strategy to improve performance metrics
• Assists with client reviews, performs fieldwork, and attends trade shows to build and maintain company's market presence.
• Fosters strong partnerships with key providers through education of best practices
• Builds and maintains positive relationships with clients, OEM dealers, insurance agents, and service providers while providing enhanced service level performance.
• Implements a master strategy for assigned zone role and creates action plans to improve CSI and reduce claims expense.

Medford, Massachusetts

• Created and managed the overall service delivery strategy for medium duty, heavy duty, primary, and secondary services for entire country
• Responsible for expanding service offerings for existing service provider base
• Implemented strategy for assigned zone role and creates action plans to improve CSI and reduce claims expense

Medford, MA

• Identified specific areas requiring performance improvement and initiated contact with potential service providers.
• Coordinated the sign-up process and paper flow, including insurance certificates and licenses
• Introduced company products and services and helped the potential service provider understand the benefits of partnering with the company.
• Communicated company's value proposition and helped service providers understand performance metrics and drive towards CSI improvement
• Used selling techniques to gain service provider interest, differentiating Agero value proposition from others.
• Utilized strong communication, influence, and selling techniques to persuade service providers to partner with the company

Medford, MA

• Utilized strategic decision making skills to provide mutually beneficial resolution to inquiries
• Led, communicated, and negotiated the resolution of all client issues to completion
• Analyzed details of situation to determine degree of responsibility of all involved parties
• Mediated, negotiated, developed, and implemented steps for resolution.
• Led weekly phone monitoring sessions with clients to assure quality control

Westwood, MA

• Responsible for achieving sales goals and quotas through door-to-door residential sales
• Independently gained leads, appointments, and sales through aggressive marketing strategy
• Created, organized, and displayed presentations for potential customers
• Generated new business and upgrade revenue by upselling new services to existing accounts