Chris Van Zoest Email & Phone Number

Greater Grand Rapids, Michigan Area

Wyoming, Michigan

Western Michigan

Maintain our companies account with Herman Miller. This involves ordering and stocking in each facility along with keeping stock coming into our local warehouse.

Greater Grand Rapids, Michigan Area

Responsible for all daily activity of 20+ technicians. Recruit and hire 5-10 new technicians in a one-year period. Set-up and conduct 4 weeks of training for all new technicians. Receive work orders each morning, analyze urgency and location and route work orders to all scheduled technicians. Conduct daily morning meeting with technicians to promote safety and a team atmosphere. Answer technician's questions and assist with field work as needed.Responsible for all equipment and supplies. Order and pick up supplies weekly to put into local inventory. Order and pick up equipment on a daily basis needed for technicians' scheduled jobs. Maintain local inventory of equipment which is audited weekly by customer. Implement a daily audit of equipment with technicians to ensure accurate reporting to customer. Responsible for maintaining a fleet of 20+ vehicles. Perform weekly inspection on vehicles to reduce cost of repairs. Schedule routine and major repairs through local repair shop. Responsible for customer complaints and/or damages. Implemented post-installation customer call process to ensure job was performed to customer's expectations. Ensure all concerns or damages reported by customer are handled promptly and thoroughly until customer is completely satisfied.

• Oversight of 15 offices in western/central Michigan. Responsible for team of one field operation manager, eight field supervisors, two administrative professionals, and 150+ field technicians. Responsible for inventory and equipment of 6 warehouses.• Excelled in resolving employer challenges with innovative solutions, systems, and process improvements proven to increase efficiency, customer satisfaction, and the bottom line. Conducted daily call with staff and customer to ensure satisfaction and improve any and all concerns. Met with customers in each of the 15 locations on a monthly basis. • Over a 4-year period, increased workforce from 50 Technicians to over 150 Technicians. Implemented a recruiting and training process to minimize turnover, successfully reducing turnover by 25%. Promoted team atmosphere within each office and weekly recognized technician accomplishments. • Increased revenue from 6M to 12M over a 5 year period. In 2006, worked along with 2 other managers to develop an incentive based pay system which increased revenue along with employee base pay. • Consistently reduced expenses $10,000-$20,000 each year. Met with local mechanics, cell phone reps, tool suppliers, and realtors to obtain pricing to maintain or exceed budget. • Managed a fleet of 150+ vehicles. Each vehicle went through a weekly routine maintenance check. .• Developed efficiency-enhancing workflow/process improvements enabling department to achieve safety goals while increasing production. Implemented and conducted daily conference call each employee was expected to participate in;

Associates Degree, Electronics

Academic Diploma