Chris Veritas Email & Phone Number

Avon, Co, Us

New York City Metropolitan Area

My roles at ACT: Customer Success Manager, TAM, Project Manager, SaaS Implementations, Client OnboardingKEYWORDS: Adoption, Retention, Advocacy, Growth, ● Account Manage 4 of our largest clients & 35 SMB clients● Main priorities: CSAT/NPS, client retention, loyalty, satisfaction. Keeping the client up to date, calm, comfortable.● Farm each account for further equipment upgrades and large projects● ALSO --> Project Management: SaaS/Public and Hybrid Cloud installations, eg: Azure, O365, backups, data storage, and application hosting. handle Client Onboarding, large implementations of Networks/network rebuilds, Large scale workstation installs, VOIP, SD-WAN, MFA, & internet circuits● HIPAA Projects: Compliance assistance, training, and monitoring, also including SRA Report execution and delivery●Handle ordering various products (switches, firewalls, servers, workstations, cloud services); manage the vendors and product delivery● Hold successful IT Planning Meetings for all my clients (onsite and via Zoom)● Follow up to the ITP meetings including implementing network updates and server replacements● Build relationships with clients to the point of being in the position to bring other locations under our management● Extensive experience acting as internal client advocate.● Respond in a timely way to product-related inquiries; Informed and trained clients about products and their use● Document customer needs and reported customer feedback● Array of clients: image centers, doctors offices, CPA’s, lawyers, financial services, manufacturing

Caldwell Nj

Upselling existing clients to expand our companies’ footprint at client’s sites.Relationship mgmt, main point of contact, client satisfaction/retention, device Procurement, SaaS installations.Facilitated IT Planning Meetings (QBR’s)Selling IT/Computer services and SaaS services into the SMB marketplace.Demonstrating success bringing in new clients to RSTech.Leveraging the traditional ways of reaching new clients: calls, emails, and networking, ie, via business card exchanges, holding evening biz/social events to develop and build relationships. Leveraging Social Media – LinkedIn and Facebook to obtain new customers

United States

Performed as a Sr. Lending Account Manager, assigned to 3 bank branches in Northern NJ. Maintained a pipeline of business and regularly exceeded our monthly sales quota of 3MI obtained 30% of my business from the branches themselves, and the rest from outside developed referral relationships in the NYC Metro area, New England, and many other parts of the country. Relationships sought and set in place: realtors, attorneys, financial advisors, and insurance professionals.Main tasks were to identify, qualify, consult, inform, and close homebuyers.

United States

*** eDocs was a startup that (during my time there) went from 10 employees to 200+ in 2 years.*** *eDocs was eventually acquired by Siebel Systems*Performed account & project management for large-scale internet statement/bill presentment clients, for B2B and B2C end users. Worked closely with all levels of client decision makers (IT, marketing, and business analysts) in order to understand and define their specific business requirements and goals. Upsold our product array into our clients footprint. Managed teams of 10 to 15 individuals on successful implementations for American Express, Franklin Templeton, and GE Capital. Tasks included: Account management; farming and mining for new business.Build out product footprint within assigned customersProject ManagementManagement of project teams through the initiation, design, build, test, and rollout phases of bill presentment implementations. Hired a # of professional services consultantsGathering requirements from the client team leads and acting as liaison to edocs technical staff.Internet bill/statement design and Web site design.Technical writing (MSProject plans, design documents, test documents, configuration documents)

United States

Provided on site functional/technical lead consulting to organizations that are implementing Oracle packaged software applications – namely Oracle HRMS/Payroll - in client/server and web environments. Projects used Oracle’s AIM Method as the primary methodology to manage these large-scale 6 to 12 month projects. Projects worked on: AT&T, Fidelity, Nextel,The First Church of Christ.Specific tasks included:Developing/managing project plans – working with client sponsors and team leads.Identifying/mapping business requirements – interaction on all levels: end users, programmers, and sponsors.Performing fit/gap analysis (mapping requirements to delivered application functionality).Building/configuring applications according to design specifications.Managed projects through the full project cycle – directing team members towards successful implementation.