Chris Vincenzi

Chris Vincenzi Email and Phone Number

Executive Technology Leader | Solutions Engineer | Business Partner @ NPSG Global
kennesaw, georgia, united states
Chris Vincenzi's Location
Kennesaw, Georgia, United States, United States
Chris Vincenzi's Contact Details
About Chris Vincenzi

Executive leader with over 20 years of experience leading technology teams. Talent for identifying customer needs and developing solutions to improve profitability and operational efficiencies while reducing organizational risks. Expertise in implementing cost-cutting measures while maintaining quality and structure. Experience working within small, entrepreneurial companies as well as large, corporate organizations.

Chris Vincenzi's Current Company Details
NPSG Global

Npsg Global

View
Executive Technology Leader | Solutions Engineer | Business Partner
kennesaw, georgia, united states
Website:
npsgglobal.com
Employees:
333
Chris Vincenzi Work Experience Details
  • Npsg Global
    Vp, Technology
    Npsg Global Mar 2022 - Present
    Kennesaw, Georgia, United States
    Responsible for IT operations, infrastructure, security, enterprise applications, and support across North America, Europe, and Australia.
    View
  • Kennesaw State University
    Director Of Enterprise Application Services
    Kennesaw State University Apr 2018 - Mar 2022
    Kennesaw, Georgia
    Envisioned and executed strategy to transform team leads into Business Relationship Managers (BRM) based on ITIL framework to responsively meet customer needs and improve cross-campus collaboration.Converted two existing team members into ServiceNow Administrators to support ServiceNow implementation. Initial implementation included Incident Management, Service Catalog, Service Portal and Knowledge Management. Recent implementations include Asset Management, Agent Workspace, Project Portfolio Management, and a data separation framework to onboard non-IT groups into ServiceNow.Partnered with Executive Director of ITPMO to transition ServiceNow implementation into Agile project. Led creation of Visual Task Boards in ServiceNow to track backlog and sprints.Improved customer satisfaction, reduced support response times, and reduced risk by establishing and leading many key initiatives for the application services team including the creation of run books, cross-training, improving monthly patching and testing for on-premises Linux and Windows servers, developing and enforcing SLAs, and by building relationships with customers, vendors and other IT team members.Developed new process to streamline bi-annual Peoplesoft recertification to significantly improve efficiency for two-thirds of the user base.
    View
  • Hondros Education Group
    Vp, Technology
    Hondros Education Group Jan 2015 - Apr 2018
    Columbus, Oh
    Reduced risk, eliminated failure points and modernized infrastructure through multi-year strategic plan in Ohio and Arizona. Key initiatives included; creation and implementation of Disaster Recovery (DR) plan; establishing redundancy and failover for sites and systems; unification of networks, email and phone systems across Ohio and Arizona; Office365 and VMware migration.Saved failing .NET/SQL system redesign project for core business systems by providing technology leadership, strategic direction and overall management of redesign. New systems reduced time to market for new sites by 50%, lowered average support call times by 17% and enabled revenue growth of 27% within first year of launch. Restructured and expanded technology teams. Transitioned team to Agile and implemented test driven development (TDD), continuous integration and deployment (CI/CD).Optimized help desk support for 18 campuses in Ohio and Arizona by expanding team and utilizing ConnectWise ticketing system. Reduced tech support calls 20% by improving systems and processes for the tech support team. Expanded compliance policies and procedures to ensure PCI and CJIS (FBI Criminal Justice Information Services) compliance. Improved security awareness and training throughout the organization by leveraging KnowBe4 security platform. Decreased costs 25% and improved support by negotiating contracts with several vendors responsible for infrastructure and phone system support.Improved employee morale and reputation of the product development team which led to delivery of full Mortgage catalog and Ohio online courses in 2016. Product development team awarded Hondros Family of Companies Team Award in December 2016.
  • Cengage
    Director Of Technology
    Cengage Nov 2010 - Dec 2014
    Atlanta, Ga
    Increased operational efficiency and revenue by creating high level overview of technical challenges impacting the business, within the first 30 days of merger, and implementing overarching strategy to leverage key opportunities, improve communication and address deficiencies.Accelerated key technology projects including; migration of production servers and Moodle environment to corporate hosting facility to improve reliability and support, integration of new phone system with Cengage corporate systems to increase productivity and leveraging the corporate IT support team to expand capacity.Streamlined software development across two unified teams in Georgia and California supporting PHP and .NET systems. Standardized development processes across the teams utilizing best practices of Agile software development. Introduced concepts of MVP, user stories and story points to development team and Product Manager to better manage development backlog. Improved QA process through offshore vendor. Contributed to successful CompuTaught divestiture in 2012. Met with various businesses, led all technology discussions and provided all required documents for due diligence.
    View
  • Cengage
    Director Of Technology And Courseware Development
    Cengage Mar 2008 - Nov 2010
    Atlanta, Ga
    View
  • Computaught
    Director/Manager Of Technology - Mis Director
    Computaught Feb 2002 - Mar 2008
    Greater Atlanta Area
    Improved system redundancy utilizing Microsoft Cluster Services across dual Compaq ProLiant DL 380 servers and Compaq Smart Array Cluster Storage to provide hardware failover solution. Converted network from workgroup to one centralized domain. Maintained production servers for applications and web sites, e-Commerce system and LMS (Windows, IIS 5.0 and SQL 2000);Implemented and supported company systems and applications including; Check Point Firewall NG, Check Point VPN-1 Pro, Compaq Insight Manager 7, Webmaster Solutions Site Monitor, Symantec AntiVirus, Veritas Backup Exec and Vodavi StarPlus phone system.Achieved corporate goal of system redesign from .NET to Java through management and coordination of redesign efforts for LMS, e-Commerce and internal systems utilizing multiple onshore and offshore development teams. Contributed to acquisition of California License business. Managed technology project plan to move Los Angeles office to new building including network, phone systems and application servers.Minimized costs through integration of California License systems into CompuTaught business and eventual consolidation of web/application development for California License systems to existing team in Atlanta.
  • Tom Barrow Company
    It Manager
    Tom Barrow Company Sep 1999 - Feb 2002
    Atlanta, Ga
    Led IT operations for 180 employees in 10 offices throughout the southeast. Implementation and management of; SCO UNIX sendmail to Exchange 2000 migration; Active Directory, Check Point Firewall-1 4.0/SecuRemote VPN and Cisco 1720 routers; Syspro IMPACT Encore ERP software maintenance.
    View
  • Executrain
    Microsoft Certified Trainer/Desktop Applications Trainer
    Executrain Jun 1998 - Sep 1999
    Atlanta, Ga
    Technical instructor for MCSE Certification training and Microsoft Office applications. Awarded National Circle of Excellence: Q4-1998 and Q1-1999 (top tenth percentile nationwide). Also awarded Instructor of the Month for Atlanta office four times in a six-month period.
    View
  • Infocure/Mede America
    Software Implementation/Help Desk Technician
    Infocure/Mede America Sep 1996 - Jun 1998
    Marietta, Ga

Chris Vincenzi Skills

Management E Learning Software Development Training Leadership Project Management Agile Methodologies Strategic Planning Content Development Databases Strategy Strategic Partnerships Content Strategy Educational Technology Content Management Saas Technology Management Information Technology Leadership Development Business Analysis Sdlc Communication Decision Making Collaboration Conflict Resolution Focus Analysis Data Configuration Balancing Development Facilitation Goal Oriented Honesty Influencing Infrastructure Networking Operating Systems Security Systems Analysis Employee Management Staffing Team Building Verbal Communication Vision Online Publishing Publishing Implementation Negotiation Hiring

Chris Vincenzi Education Details

Frequently Asked Questions about Chris Vincenzi

What company does Chris Vincenzi work for?

Chris Vincenzi works for Npsg Global

What is Chris Vincenzi's role at the current company?

Chris Vincenzi's current role is Executive Technology Leader | Solutions Engineer | Business Partner.

What is Chris Vincenzi's email address?

Chris Vincenzi's email address is ch****@****saw.edu

What is Chris Vincenzi's direct phone number?

Chris Vincenzi's direct phone number is +161450*****

What schools did Chris Vincenzi attend?

Chris Vincenzi attended Georgia Institute Of Technology.

What skills is Chris Vincenzi known for?

Chris Vincenzi has skills like Management, E Learning, Software Development, Training, Leadership, Project Management, Agile Methodologies, Strategic Planning, Content Development, Databases, Strategy, Strategic Partnerships.

Who are Chris Vincenzi's colleagues?

Chris Vincenzi's colleagues are Kay Bateman, Aaron Bisol, Mustafa Safi, Carlos Bean, Alfredo Juarez, Serenity Thompson, Morgan Adams.

Not the Chris Vincenzi you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.