Christopher Vitek

Christopher Vitek Email and Phone Number

Senior Consultant, Customer Experience and Agentic Automation @ Leaden Associates, Inc.
Annapolis, MD, US
Christopher Vitek's Location
Annapolis, Maryland, United States, United States
Christopher Vitek's Contact Details
About Christopher Vitek

Energetic professional with 35 years of sales, operations and consulting experience in mission-critical, contact center systems, process automation and management in the healthcare, wireless, hospitality, utility and financial industries. 17 of these years as an independent consultant. Award-winning track record of delivering AI in support of Next-Best-Action recommendations, managing customer success, accelerating growth, delivering software solutions, improving customer loyalty, improving profits, optimizing business processes and improving performance management systems. Board member for several industry associations. Effective communicator with a solid understanding of business processes, management processes and analytics processes.

Christopher Vitek's Current Company Details
Leaden Associates, Inc.

Leaden Associates, Inc.

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Senior Consultant, Customer Experience and Agentic Automation
Annapolis, MD, US
Christopher Vitek Work Experience Details
  • Leaden Associates, Inc.
    Senior Consultant, Customer Experience And Agentic Automation
    Leaden Associates, Inc.
    Annapolis, Md, Us
    View
  • Waterfield Tech
    Strategic Account Director
    Waterfield Tech Feb 2023 - Present
    Waltham, Ma, Us
    Using AI and ChatGPT to improve customer experiences in enterprise contact centers.
    View
  • Alpha Cloud Usa
    Board Member
    Alpha Cloud Usa Sep 2022 - Present
    I am using my experience and technical talents to help Alpha Cloud USA build a sustainable business in the cloud transformation industry.
  • Bethany Umc
    Volunteer Cio
    Bethany Umc Jan 1996 - Present
    Us
    View
  • Twilio
    Account Executive
    Twilio Jun 2021 - Feb 2023
    San Francisco, California, Us
    I had great success at Twilio. Unfortunately, Twilio laid-off all of the strategic hunters in Q4. Finding, engaging and closing new business is my skill.
    View
  • Automation Anywhere
    Contract Employee - Global Contact Center Practice
    Automation Anywhere Sep 2020 - Jul 2021
    San Jose, Ca, Us
    View
  • Automation Anywhere
    Global Leader Contact Center Sales
    Automation Anywhere Sep 2019 - Sep 2020
    San Jose, Ca, Us
    Currently, Managing Global Contact Center Sales efforts at Automation Anywhere. Successfully, executes sales plan that achieved 13% of Corporate Revenue within the first 3 quarter on the job. Enabling cloud-based, automation at scale with the average deal 11x larger than the Corporate average. Additionally, assigned to support Accenture in an effort to define the Companies product strategy for the next three years.
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  • Uipath
    Leader, Contact Center Rpa Strategy
    Uipath Sep 2018 - Sep 2019
    New York, Ny, Us
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  • Webrtc Strategies
    Member Of The Board Of Directors
    Webrtc Strategies Jan 2013 - Jan 2019
  • Cognizant
    Contact Center, Conversational Ai Architect
    Cognizant Nov 2016 - Sep 2018
    Teaneck, New Jersey, Us
    Building and integrating Virtual Cognitive Assistants (VCAs) that support B2B and B2C contact center interactions.
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  • Cognizant
    Customer Engagement Management Practice
    Cognizant Mar 2016 - Sep 2018
    Teaneck, New Jersey, Us
    Helping our customers integrate product support operations and technologies at global scale. This is an exciting time for the customer engagement industry. Conversational AI, WebRTC, Omni-Channel, Digital marketing, over-the-top communications, social communications and voluminous context are creating a synergy that is revolutionizing the contact center business.
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  • Enterprise Telemetry, Inc.
    President And Managing Consultant
    Enterprise Telemetry, Inc. 2007 - 2013
  • Vcti, Inc
    President And Managing Consultant
    Vcti, Inc 1997 - 2009
  • Bell Atlantic Meridian Systems
    Senior Manager
    Bell Atlantic Meridian Systems Feb 1993 - 1997
    Dallas, Tx, Us
    View
  • Ge Capital
    Senior Manager
    Ge Capital Feb 1990 - Jan 1993
    Norwalk, Ct, Us
    View
  • Nortel
    Sales
    Nortel 1986 - 1990
    Ca
    View

Christopher Vitek Skills

Customer Experience Oracle Crm Incontact Technology Genesys Call Center Rfp Cisco Call Manager Voip Contact Center Design H.323 Avaya C4c Telecommunications Act Crm Cti Process Improvement Cebp Crm Integration Ipa Strategic Planning Microsoft Dynamics Workforce Management Sip Salesforce.com Consulting Process Mapping Management Consulting Ivr Acd Cisco Ucs Artificial Intelligence Contact Centers Professional Services Pharmaceuticals Managed Services Cloud Applications Aspect Acd Sugarcrm Change Management Solution Design Bmc Remedy Javascript Telephony C++ Microsoft Crm Business Strategy Saas Webrtc Wireless Vb.net Unified Communications Chatgpt Crm Integration Siebel Process Optimization Sap Crm

Christopher Vitek Education Details

  • Towson University
    Towson University
    Economics

Frequently Asked Questions about Christopher Vitek

What company does Christopher Vitek work for?

Christopher Vitek works for Leaden Associates, Inc.

What is Christopher Vitek's role at the current company?

Christopher Vitek's current role is Senior Consultant, Customer Experience and Agentic Automation.

What is Christopher Vitek's email address?

Christopher Vitek's email address is cv****@****lio.com

What is Christopher Vitek's direct phone number?

Christopher Vitek's direct phone number is (201) 801*****

What schools did Christopher Vitek attend?

Christopher Vitek attended Towson University.

What are some of Christopher Vitek's interests?

Christopher Vitek has interest in Collecting Antiques, Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, The Arts, Home Decoration, Health, Cooking.

What skills is Christopher Vitek known for?

Christopher Vitek has skills like Customer Experience, Oracle Crm, Incontact, Technology, Genesys, Call Center, Rfp, Cisco Call Manager, Voip, Contact Center Design, H.323, Avaya.

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