Chris Wainwright Email & Phone Number

Rejoined Cromwell's Continuous Improvement Team on a six-month secondment to support colleagues' development. Due to the temporary nature of the role my focus was more on providing hands-on support rather than pursuing leadership roles, emphasizing skill-sharing and team growth.

During my time in Continuous Improvement, I often felt I'd skipped a step in the journey, and missed out on developing several leadership skills that often made it a challenge to drive change within the business. When a regional manager reached out and offered an opportunity to run one of their locations, I felt it was a good opportunity to take on a new challenge and acquire the skills I didn't have.I found I enjoyed the people leading elements of the job more than I'd expected, especially supporting people with their own career ambitions on a more long term basis. Whereas previously I would have gone to a location, delivering a training course, then moved on.· Managed the warehouse and delivery teams to ensure the locations KPI’s were met.· Improved operational efficiency through program of training allowing employees to perform a wider array of tasks.· Using my experience to support other locations in the region.· Collaborating with national and local stakeholders to ensure all deliverables completed to the highest standard practical.· Working with the regional manager to optimise driver efficiency for the region.

Working as part of the national continuous improvement team was a great experience I wouldn't trade for anything. Cromwell was acquired by an American company 'Grainger' which required a huge culture shift from what was functionally 36 independent locations with their own way of doing things to a single unified company with one 'right way'.While the focus was transforming and improving service, due to the fragmented way the business had operated previously there were a lot of cracks that needed patching as we went along which really dialled the job variety up to 11!· Implementing national continuous improvement projects to restructure the business from 36 self-sufficient locations to 1 national company.· Mentoring / Floorwalking at the newly opened customer service centre.· Involved with the development of a 'centre of excellence' to serve as a standard model for all warehouses in the country.· “Firefighting” across multiple locations and functions to support with day-to-day issues that had the potential to damage customer experience.· Opening new locations in Torfaen and Kent.

Cambridge, United Kingdom

Moving back into telesales but on a Business-to-Business basis felt familiar and new at the same time, it was still important to retain a high level of professionalism and service, while being able to develop relationships with my opposite numbers from other companies. · Reactive and proactive communication with customers via phone and email. · Processing orders, generating quotes and resolving general customer service enquiries.· Analysing and producing sales report packages for both internal and external use.

Cambridge, United Kingdom

Primarily focused on replenishing on site consignments held either in locked cupboards on vending machines, as well as liaising with customers ‘on the shop floor’ to capture any service issues before they were escalated.There was also a requirement to do multi drop deliveries, any time left in the day was spent in the office supporting the telesales team with quote preparation and supplier order progressing.

Cottenham, Cambridge

Working for the ecommerce section of the business dealing with the general public via phone and email, as a small start up most of the customer base were considered ‘single transaction’ customers, so it was important to always remain professional, minimise errors and attempt to upsell where possible.Over time my role was expanded to include fraud checks, and basic administration of the website.

Ely, Cambridgeshire

Handled general office duties including filing, managing the switchboard, and basic administration tasks.