Oversee all aspects of technical services and operational excellence for a large US data center portfolio. This included leading strategic planning and budgeting for capital projects, managing vendor contracts, identifying cost-saving initiatives, and ensuring compliance with health and safety practices.

Accountable facility operations, maintenance, hard and soft services, space planning support, client relations, budgeting, and accounts payable process. Support for capital planning, financial and operational reporting, support project management, and long-term planning of the FM strategy for the complex. • Spearheaded the delivery of facility hard and soft services, budgeting, purchasing, and managing client relationships. • Oversee client and vendor contracts, and performance (KPIs, SLAs), and conduct client Quarterly Business Reviews. • Champion process improvements for operations, project delivery, and implementation of best practices to drive efficiency.

Directed the operations, maintenance, and uptime of multiple data center client portfolios. Accountability for the leadership, management, P&L, and providing senior technical and operational support to the account staff to deliver facility operations and maintenance management for data center high availability. This includes service delivery, QHSE, statutory compliance, people and talent management, operations management, and the continual development of the customer base. Develop and recommend strategic facility management objectives for clients. Ensure operational procedures comply with local, state, and federal regulations. Accomplishments: • Participated in successfully negotiating two FM services contracts, $3.2M in added revenue. • Set up data center security and safety awareness program resulting in zero security or loss-time injury events.• Negotiated vendor contract terms, and longer service terms that led to a 20% overall data center cost savings.

Regional accountability for the management, P&L, operations, maintenance, and uptime of multiple data center facilities for a large client account (over 300 MW of hyper-scale data centers). Led data center facility managers and staff to deliver expected service levels to the client within the prescribed budget. Developed policies and procedures to ensure contract specifications were fulfilled. Prepared presentations to management and clients to obtain approval for projects. Developed and recommended strategic facility management objectives for clients. Prepared capital project budgets, operating budgets, and periodic budget variance reports. Conducted periodic data center facility inspections for quality assurance. Ensured facility procedures complied with local, state, and federal regulations. Participated in issue and incident management events and conducted root cause analysis. Accomplishments: • Spearheaded critical environment facilities operations, maintenance, and P&L, enabling 100% uptime of client portfolios. • Supervised process and service transition schedule for O&M Engineering projects, resulting in “0” site impacts. • Negotiated vendor contracts, hardware volume discounts, and longer service terms resulting in 22% cost savings.

Accountable for leading and managing the Atlanta region data center footprint for best-in-class support and service delivery at Workday, Inc. Provide management and direction for physical data center support including infrastructure builds, systems support, monitoring, automation, ongoing maintenance, and repair to support the highly available SAAS service. Ensure Workday's infrastructure systems maintain 100% uptime (including networks, servers, and storage environments) operating in highly regulated and compliant frameworks. Accomplishments: • Managed construction of a new data center enabling the buildout of a spine-leaf cloud network to meet capacity needs. • Implemented asset management program to track/optimize equipment, resulting in less capacity overprovisioning.

Data Center Engineering Operations Management leader for mission-critical data centers within the Midwest Region of the U.S. Responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within multiple data center facilities. Ensure overall data center availability and reliability meets or exceeds defined service levels of Infrastructure Operations. Maintain data center high performance while keeping operating costs at a minimum. Support physical infrastructure for mission-critical servers and maintain better than 99.999% uptime. Accomplishments: • Managed physical infrastructure planning, operations, maintenance, and power resulting in 100% uptime. • Managed construction, commissioning, and operations of six 50 MW data centers 100% on time and within budget. • Performed data center audits identifying and eliminating underutilized resources resulting in 30% reduced costs.

Directed the national critical environment operations program aimed at maintaining continuous availability and reliability of data center facility operations. Developed and implemented data center facility operations policies and programs, i.e., safety, energy management, sustainability, and quality assurance. Provided leadership and technical support to multiple Data Center Facility Managers and Chief Engineers throughout the US. Conducted data center audits to ensure program compliance, and to expose any operational risks to be mitigated. Ensured all aspects of data center facility services maintained regulatory compliance and 100% facility uptime. Accomplishments: • Drove data center standards and implemented best practices resulting in 100% uptime of data center infrastructure. • Implemented data center CMMS and power management systems that led to a 33% increase in operations efficiency. • Developed and implemented strategies to improve energy efficiency resulting in a 23% decrease in operations costs.

Provide advisory services working closely with senior leadership within the client focusing on data center facility management, operations, energy efficiency, and data center resilience. Conduct data center facility operations assessments and provide recommendations for implementing industry standards and best practices. Direct energy efficiency assessments and develop strategies and optimization plans to lower operating costs. Developed course content and delivered training for Data Center Design, Data Center Management, Data Center Energy Efficiency, and Data Center Auditing certifications. Accomplishments: • Conducted data center audits and risk mitigation plans that increased data center resiliency for client sites. • Authored data center certification training courses for CNET Training that created a recognized industry standard. • Developed content and taught classes to create the 1st Master’s Degree in Data Center Leadership and Management.

Directed the short and long-term data center facility management strategies and overall quality of operations and maintenance services to maximize uptime for Wal-Mart’s highly available, fault-tolerant Data Center portfolio (domestic and international). Managed and mentored a high-performing team of Data Center Facility Managers, Engineers, and Technical Experts focused to support global data center operations. Accomplishments: • Reduced power consumption by implementing energy management software that monitored usage and adjusted. • Developed global facilities risk priority matrix resulting in better executive decisions relating to capital planning. • Developed incident response processes and procedures, resulting in improved incident handling and response times.

Managed the enterprise data center physical infrastructure environments (critical power, cooling, capacity planning, asset management, cabling, etc.), including the office facility and technology center that housed the Information Systems Division. Established and managed a new department for Enterprise Business Continuity and Disaster Recovery. Managed the Business Continuity and IT Disaster Recovery team responsible for the development and delivery of a consolidated strategy and plan for Global IT Business Resilience. Delivered operational performance improvements for data center facility operations and maintenance extending data center capacity at each site for 24 months. Accomplishments: • Developed processes for Business Risk Analysis, Business Continuity, and Disaster Recovery Planning. • Implemented IT Business Resilience Strategy which led to executive approval to build a regional DR data center. • Chaired Business Resilience Oversight Committee that audited multiple facilities' IT continuity plans and implemented standards that led to $150K savings in year one.

Managed the operations and maintenance of the corporate enterprise data centers and associated infrastructure/equipment. The data centers encompassed a total of 50,000 sq. Ft. of raised floor space (expandable to 100,000 sq. ft.). Led a team of data center facility technicians responsible for ensuring enterprise data center high availability operational efficiency. Accomplishments: • Led the construction of two Tier IV 50,000-sq. ft. data centers – enabled synchronous mirroring of the corporate data centers. • Developed planned maintenance schedule – enabled integrated systems testing and maintenance outages without impact. • Implemented computerized maintenance management system – Improved efficiency and provided detailed asset reports. • Implemented data center standards and best practices resulting in increased resiliency and 100% uptime of the data center infrastructure. • Managed the development and implementation of data center optimization strategies such as server consolidation, virtualization, space planning, asset tracking, disaster recovery, and emergency maintenance operations (SOPs, EOPs, and MOPs).

Managed the facility services contract at the GSA Atlanta Federal Center to ensure delivery of daily operations, budget compliance, resolution of business requirements, and implementation of cost savings initiatives. Oversee the day-to-day operations of facility maintenance technicians and contract services responsible for building operations, maintenance, BAS, CMMS, custodial and dock operations. Developed and implemented Operations and Maintenance policies, procedures, and work standards. Accomplishments: • Effectively communicate with staff at all levels, manage client relationships, and act as the point of contact for the company. • Managed P/L, Budget, Capital Expenditures, and accounts receivable/payable for contract compliance and reconciliations. • Supervised scheduling of sub-contractor work activities ensuring work is performed on a schedule based on established practices. • BOMA Team Award (2001) - “Office Building of The Year (Atlanta Region)”

Managed the facility operations and maintenance of multiple facility types in the southeast region. Established and implemented policies, procedures, and work standards for departmental operations. Ensure facilities are managed in accordance with building codes, fire codes, health and safety legislation, and preventative maintenance plans in a cost-effective, safe, and efficient manner. Established and monitored monthly, quarterly, and annual facility management and financial reporting procedures to ensure compliance with budgeted objectives and goals. Negotiated facilities service contracts and multiple vendor agreements. Worked with the business development teams to ensure the most current best practices are incorporated in proposed solutions. Accomplishments: • Implemented a Predictive Maintenance Program – resulting in a 12% decrease company-wide in mean-time-to-repair (MTTR). • Company Individual Award (1996) - “Facility Services Contract Manager of the Year”