- Providing excellent guest service to Magic Kingdom visitors while upholding the five Walt Disney World service keys (in order); safety, efficiency, courtesy, show and inclusivityOperating eleven attractions ensuring safe guest boarding and exit, maximizing ride uptime while maintaining safety as our top priority, quickly and calmly leading evacuations from attractions in non-emergency and emergency situations- Performing crowd control at the busiest theme park, globally - Supporting the operational launch of Disney’s Genie Plus, offering support to Cast and Guests with technical issues and UI questions - Onboarding new cast members and providing them with tools and training necessary to be successful in attractions operations- Trained to work with guests of various disabilities and needs, assessing and accommodating their needs to enjoy their experience- Trained in fallout zone (pyrotechnics) protection to ensure guest and Cast Member safety during nightly spectaculars

- Weekend photographer, photo editor and digital artist - Building a digital gallery and Instagram account with 11k followers, showcasing photography and collaborations with local and national businesses and institutions (e.g. United States Capitol, Library of Congress, Washington National Cathedral, Democratic Digital Staff Association, Circa News)

- Reporting to Global Director of Guest Care- Built training modules for guest care team to support rollout of the new Subway App and MyWay Rewards program- Worked closely with Microsoft to identify CRM needs in build of Subway’s new CRM within Microsoft Dynamics, integrating NPS survey technology for U.S. restaurants, new coding for common issues and drafting email templates to address guest needs automatically- Performing UAT testing for Microsoft Dynamics - Analyzed and and built solutions for trends in mobile/web/remote ordering issues using Microsoft Dynamics and social listening platforms

- Support agent for customers and franchisees in U.S. and Canada, documenting, troubleshooting and internally reporting technical issues stemming from the Subway App, Subway Online Ordering Website and the Remote Ordering Administrative Portal- Communicating with product owners on known issues and tracking unresolved tickets regarding bugs, user accounts, payment processing and crashes- Following up with customers and franchisees once issues have been resolved- Responding to Mobile App Store Reviews (Apple Store and Google Play) and communicating trending feedback to product owners

Inbox Health is the newest marketplace for health care payments between patients and their doctors. It allows patients to easily receive and pay bills online and budget large deductibles out over time with simple monthly payment plans. All of this is done in a cloud based web application allowing health care providers to accurately and effectively estimate, bill and collect from patients at the point of service with card information safely stored on file, automatic recurring payment plans and digital patient billing and communication tools within the practices personal admin portal.The product is focused on a core challenge within the health care industry — patients are confronted with larger deductibles and higher out of pocket costs, and with no convenient options to pay.

- Support managing day to day operations, staff scheduling and patron escalations for professional, regional (LORT), non-profit theatre- Managing relationships with long time subscribers and supporting yearly subscription renewals and sales campaigns- Preparing daily and weekly sales reports for subscription and single-ticket sales- Building/supporting relationships with local CT schools to support LWT education program, granting and selling ticket blocks for student matinees and producing classroom educational video companion tools