Christopher Walsh Email & Phone Number

Massapequa, Ny, Us

New York City Metropolitan Area

- Solely manages a Trade client book of business consisting of 10K+ interior designers, architects, and general contractors (including several high profile AD100, and Elle Decor A-List designers) while adhering to a 1-hour email response time, and 10-minute text response time- Offered friendly, timely, and proactive communication and serves an authority/resource for interior designers, architects, and general contractors purchasing from Maiden Home- Sought out as an expert of Maiden Home's collection including our furniture, fabrics, wood finishes, as well as construction techniques- Assists in planning client events, gifting, and facilitating meetings- Coordinates and organizes client accounts, assisting with order placement, quoting, as well as any pre-purchase needs-Assists in managing third-party employees who handle customer service needs- Serves on Party Planning Committee to celebrate employees' birthdays and anniversaries, as well as Pride Month, etc.

- Cultivated a book of business consisting of up to 6,000 of M.M.LaFleur's highest spending VIP customers through a mixture of special events, private appointments (both online and offline), custom shipments, and digital concierge services - Met and exceeded weekly, monthly, and yearly sales/proactive outreach targets by 13% in addition to beating customer service targets, having a 11.3 minute average conversation response time compared to the team average of 14.2 minutes.- Provided actionable customer voice feedback to production, design, and merchandising teams to improve product offerings and ultimately leading to new garment development and fit adjustments that improved sales- Worked cross-functionally with marketing teams to facilitate customer retention, engagement, SAS messaging, and targeted proactive outreach messaging to upsell product- Served as copywriter and editor for weekly SAS messaging- Founding member and leader of the M.M.LaFleur Diversity & Inclusion Committee- Planned and facilitated employee events, trainings, and programs to build a more inclusive and diverse work culture that included, but not limited to overhauling our hiring practices, combatting unconscious bias, allyship, and unbiased management styles, in addition to revamping our company values to be relevant, timely, and inclusive- Assisted in the reporting, publishing, and presentation of our DEI metrics to employees as well as our Board of Trustees to ensure that we are being held responsible for exceeding our DEI goals.

Greater New York City Area

Greater New York City Area

- Identify and implement strategic, sales-driving ideas in order to maximize the Macy's online business, specifically in the Girls division.- Track and recap daily and weekly business results for senior-level leaders while identifying missed opportunities and offering recommendations to improve business based on customer demand, our financial plans and last year's sales.- Assist in the turn-in process to ensure that products travel through the workflow in a timely manner and appear on macys.com by their INDC date.- Advise the photography studio on opportunities to best showcase key features and designs on our clothing, so customers can get an enhanced shopping experience online.- Create and style looks to be featured on master pages and editorial pages in order to increase view-to-buy conversion, average unit retail, and productivity.- Create and maintain positive and beneficial working relationships with vendors in order to feature growing and trending brands on our website

New York, New York

New York, New York

Greater New York City Area

-Assisted in the daily operations of the Kitchen Electrics and Personal Care departments within the Housewares division by tracking online sales, analyzing competition, and strategizing with my team on ways to improve the overall business.- Presented a now-implemented digital strategy to colleagues and senior-level executives in preparation for the launch of the new off-price store, Macy's Backstage.- Upon completion, offered and accepted a full-time position in the Macy's Executive Development Program one year prior to graduating from Monmouth University.

West Long Branch, New Jersey

Provided new Monmouth University students with a thorough understanding of the University's goals, standards, expectations and opportunities and acted as a role model and engaged in Student Leadership with new students. I also collaborated with faculty and administration about programming for new students as well as serving an on-duty rotation in residence halls and facilitated discussions regarding diversity and working as a team.

Public Relations

Activities and Societies: Alpha Kappa Psi - General Member & VP of Communication/Alumni Affairs Student Government Assocation - Senator.

Regents Diploma

Activities and Societies: MHS Chapter of the Surfrider Foundation- 2011-2012 President- MHS Chapter of the Surfrider Foundation