Christopher Fleming Email & Phone Number

Texas, United States

Dallas, Texas

Oversaw sales, operations, P&L responsibility for $80 million in revenue across 108 retail stores/properties across Texas and Oklahoma. Lead regional group to exceptional achievement in sales & profitability by hiring and developing top talent and mentoring team to high performance. Heavy focus on coaching, training and accountability. Coached and managed 9 district and senior district managers, 3 delinquent tenant specialists, 12 training managers, 15 “A” location managers, and 210 property managers. • Coordinated successful acquisition and rebranding of 41 properties across Texas and Oklahoma market.• Collaborated with 3rd party management team to identify prospective properties and convert 15 locations to Public Storage business model. • Led recruiting efforts to hire, train and develop 5 successful district managers replacing perineal under performers. • Spearheaded labor optimization project management, piloting new job roles and reduction of labor costs. Reduced district labor costs by 40%. • Produced content for presentation at annual Senior Leaders Conference, Continuous Improvement and Future State Operational models. • Increased company revenue with improved physical plant standards and customer engagement strategies. Incremental revenue growth of 10% annually.

Oversaw sales, operations, P&L responsibility for 62 retail stores/properties. Lead senior district to exceptional achievement in sales & profitability by hiring and developing top talent and mentoring team to high performance. Heavy focus on coaching, training and accountability. Coached and managed 9 district managers and senior district managers, delinquent tenant specialist, 8 training managers, 7 “A” location managers, and 105 property managers.• Developed excellent succession plan for district manager team. Coached up the “B” players and removed under performers, replacing them with high performing promotable “A” players.• Led project developing a key new role to assist in transforming the business allowing optimization of labor for faster growth. • Produced consistent year over year revenue growth averaging 7%. • Implemented new multi-channel business allowing customers to self-serve more frequently, enhancing the customer experience.

Dallas/Fort Worth Area

Successfully developed a high growth district in Fort Worth adding 3 new developments and 2 acquisitions to the portfolio in 2 years. Developed the team into a high performing unit with a rich bench of talent promoting 5 team members to increasing levels of responsibility throughout the region.

Dallas

Managed, sales, coaching and operations of 8 locations across Texas, Tennessee, Florida, Ohio and New York. Focus on people replacing underperforming general managers while developing internal talent and recruiting top external talent. Displayed success in full P&L responsibility driving top line sales by 20% through successful rebranding and menu innovation. • Implemented new training program with a focus on guest satisfaction and team member knowledge. Recruited L&D Director to implement nationwide. • Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions through aggressive national recruiting program. • Executed a redesigned restaurant layout to achieve maximum productivity and enhance guest experience.

Dallas/Fort Worth

• $10M sales portfolio with 11 locations as direct reports.• Attracted, trained and retained external candidates with an exceptional retention record.• Trained and promoted 8 internal salaried managers in 2013.• Ensure successful roll out of new marketing materials and new product implementation.• Manage P&L processes to maximize cash flow. • Successfully turned an under performing area through a process of building capabilities and leadership development centered on people first principles.

Dfw Market

• Year over Year same store sales growth 3 consecutive years.• Increased sales in new segments, capturing late night bar revenue through social engagement of the guest. • Designeted as a Center of Excellence (training location).• Operations excellence , 3 Ecosure perfect scores in 2011 (food safety and sanitation)• Cost of sales excellence, reduced labor and product cost to company standard or better.• Sales performance (2011), set 6 store sales records for Daily and weekly records.