Vice President of Software Development & Information Security -- May 2020 - PresentDirector of Software Development -- July 2018 - May 2020• Represent technology and security interests on the leadership team, setting strategic goals, managing budgets, and addressing critical organizational issues.• Directed the Information Security Governance Committee (ISGC), focusing on effective risk remediation to secure customer information and bolster customer confidence.• Collaborate with prospective enterprise customers to gather requirements and present tailored technical solutions. Cultivate strong partnerships with vendors to enhance service delivery and drive business growth.• Lead a cross-functional Agile team responsible for development, testing, deployment, and infrastructure of SaaS product offerings. Decreased cycle time by 50% through the implementation of Agile methodologies and improved requirements gathering.• Architect and maintain Microsoft Azure infrastructure, enabling rapid deployment of new applications.• Manage procurement and maintenance of hardware assets, including employee computers.• Establish best practices supporting the SDLC, deployment pipelines, database infrastructure, authentication platform, and Microsoft Azure implementation.Key Organization Accomplishments• Launched the private beta of Covisum’s new Suite product at Covisum’s annual user conference in October 2024.• Established Covisum’s Information Security program, implemented SOC 2 and ISO 27001:2013 compliant policies across the organization, and achieved ISO 27001:2013 certification in June 2021. SOC 2 compliance attestation expected in mid-2025. • Developed and implemented the SDLC using Agile, DevOps, and EOS methodologies for efficient product delivery.• Received the President’s “Mentor” Award in 2019 and 2023.Note: Covisum became an independent entity in January 2020 after separating from Senior Market Sales (SMS).

• Orchestrated a cross-functional Agile DevOps team developing and supporting metrics and monitoring platforms.• Advanced initiatives embracing DevOps best practices: collaboration, automation, CI/CD, and rapid feedback loops.• Facilitated team success through guidance, coaching, and impediment removal.• Implemented Agile methodologies as Scrum Master, providing coaching and leadership organization wide.Key Organization Accomplishments• Led the migration pilot program of a proprietary 50TB+ metrics platform to Amazon Web Services (AWS), achieving seamless migration in May 2018.• Served on the CSG Hackathon committee in 2016 and led the committee in 2017.• Co-led the pilot for CSG’s participation in the UNL Raikes Design Studio program.

• Supervised three Agile teams focused on .NET applications, Informatica ETL processes, SQL Server data management, and the organizational API framework.• Mentored individuals to build empowered, high-performing teams.• Enabled self-organizing teams by providing vision, guidance, and removing obstacles.• Championed Data Integration and Data Intelligence Communities of Practice to foster best practices.Key Organization Accomplishments• Restructured teams to enhance efficiency and focus on enterprise data and APIs.• Co-created the Service Oversight & Sequencing (SOS) Committee for stakeholder collaboration in work item prioritization.• Co-created the Blue Immediate Gratitude (BIG) pilot program for peer feedback and recognition.• ICAN Defining Leadership Program - December 2015, AIM IT Leadership Academy - April 2014.

Manage medium to large projects along with day-to-day tasks for IS development team. Coordinate with Project Managers and Business Analysts to provide status reports and updates to both direct management and executive management chains. Serve as front-facing contact for internal and external customers. Ensure that department wide SDLC is followed and that tasks are completed on time and in accordance with requirements. Provide professional guidance to peers and development team members and feedback on their growth and progress. Key Achievements • Implementation and enhancement of proprietary Microsoft .NET and Microsoft SQL Server based call transaction platform• Interact directly with ISO 27001 and PCI DSS auditors during yearly audits of call transaction and SQL Server platforms• Creation of a Microsoft SQL Server Data Warehouse utilizing SSIS, Master Data Management and Master Data Services• Researched and provided feasibility Proof-of-Concepts (POCs) to drive utilization of social media tools such as Radian6 and eGain• Developed strategies to utilize mobile development platforms for internal and external client management• Completed West University “Advanced Leadership Academy” in Spring 2011

Identify, gather and analyze requirements to facilitate the design and development of applications and systems for internal and external clients. Lead medium to large projects for IS development. Manage team projects, assign team workloads and ensure that projects remain on schedule. Provide team lead functions and mentoring to peers and junior developers. Provide project updates to direct management and executive management. Assist with the creation and implementation of departmental policies and procedures. Provide mentoring to peers and junior developers. Key Achievements • Served as interim IS Manager after departure of team manager• Designed architecture and developed a geographically redundant, proprietary Microsoft .NET and Microsoft SQL Server based call transaction platform that replaced HP Tandem mainframe• Demonstrated knowledge in duties required to coordinate team workloads, resource assignment, meeting organization and facilitation and the ability to provide accurate status updates• Created numerous tools and systems using various programming languages, relational databases and multi-tiered environments• Completed West University “Leadership Academy” in Fall 2009

Identify, gather and analyze requirements to facilitate the design and development of applications and systems for internal and external clients. Provide accurate timelines and development estimates for software development and testing. Perform code review on Microsoft SQL Server stored procedures and Microsoft .NET applications for all teams within the department. Provide mentoring to peers and junior developers. Key Achievements• Created policies and procedures for Microsoft .NET and Microsoft SQL Server development standards• Began design of replacement call transaction platform

Analyze requirements to facilitate the design and development of applications and systems for internal and external clients with a primary focus on improving the quality of service for credit card and banking clients. Create .NET web pages and web services to interface with third-party tools and services with data from backend Microsoft SQL Servers and HP NonStop SQL. Key Achievements• Designed and developed numerous “Instant Decisioning” systems to be used for credit card approval processes• Created system for storing and retrieving non-sensitive customer information during customer service interactions

Analyze requirements to facilitate the design and development of applications and systems for internal and external clients. Provide assistance to Information Services (IS) Analysts through the design and creation of Microsoft .NET applications and HP NonStop pathway servers and COBOL programs. Create .NET web pages and web services to interface with third-party tools and services. Write extensions for HP NonStop SCOBOL data collection applications in order to present, collect and report collected data. Key Achievements• Worked on a team to alter the way the HP NonStop system’s SCOBOL applications pass data to overcome limitations within data entry applications• Developed Microsoft .NET and SOAP/AM web services to pass data between West systems and third party systems• Created initial applications used for “Instant Decisioning” systems for credit card approval processes

Design, create and maintain HP NonStop SCOBOL data entry programs and batch outputs for internal and external clients. Perform analysis on customer provided data entry scripts and create data entry programs based on the flow and functions described in the scripts. Provide logging capabilities for data entry scripts and provide batch outputs to clients based on the data collected. Key Achievements• Lead IS Analyst for an independent insurance company as well as a large financial institution• Recipient of numerous “awards” for work completed and nominated on several occasions for “Employee of the Month” and “Employee of the Quarter”