Chris Whitman Email & Phone Number

Experienced IT leader with core competencies in IT Operations, IT Service Management, Application Management and Support & Engineering. Industry background includes professional services, service providers, healthcare, air transportation and manufacturing. ITIL V3 Foundation certified.

Original Statement of Work included review of IT processes, assessment of IT staff skillset, improvement of cyber security profile and implementation of improvements in each area. SOW was expanded to include assuming role of IT Manager, responsible for 3rd party hosting, Messaging and Security.

Parsippany, New Jersey, Us

✓ Established a strategic framework for fledging Service Management function yielding new benchmarks such as a 26% reduction in emergency change requests, a 48% increase in SLA compliance, and a renewed sense of vitality and purpose within ITSM.✓ Oversaw a major increase in ITSM talent during tenure, growing talent at the function leader level and playing an integral role in defining mission, goals, tools and processes for the division. ✓ Reinvigorated and drove successful completion of stalled CMDB project, re-establishing key goals and targets, and working heavily "in the trenches" throughout every phase. ✓ Enabled service delivery operations through introducing Service Catalog, complete with consumer, business unit and service type information, as well as the ability to trigger actions directly from the catalog.

Parsippany, New Jersey, Us

✓ Tapped to address exposures highlighted in security audit, attaining improvement targets ahead of schedule and successfully maturing the program for smooth integration within main PMO. Coordinated the Security Executive Steering Committee and played a key role in elevating awareness and importance of IT security strategies, systems, and policies.

London, Gb

✓ Raised the standard of IT support and directed key resources towards high-revenue business lines such as Fraud Investigation, Dispute Services, and Advisory Services. Led cross-functional team of technology specialists responsible for managing hosted applications as well as specialized global infrastructures for external clientele. ✓ Created a $1.6M opportunity through transitioning operational support from service lines to Service Line Hosting team, allowing client-facing staff to focus on sales and business development. ✓ Secured a competitive advantage among clients who prioritize privacy through attaining ISA 3207 security standard compliance for hub data centers in the Americas, Europe and Asia Pacific.

London, Gb

✓ Tapped to guide launch of new global Application Management (DevOps) function affecting over 20K applications for over 140K practitioners across multiple service lines, ensuring peak performance and availability and seizing major cost efficiencies along the way. Managed $100M CAPEX and OPEX budget. ✓ Led team of 320 technicians in 17 countries, bringing cohesion and collaboration to a new level during tenure. ✓ Cut software maintenance costs by double digits through strategic restructuring of multi-vendor contracts.

London, Gb

✓ Strengthened IT service levels through deploying a new organizational structure, managing engineering and operational support for 3 global data centers in Secaucus, Frankfurt, and Singapore with a purview of multiple service lines affecting over 100K users. ✓ Led 200-person team and developed a new culture that leveraged the strengths of a highly diverse workforce.✓ Spearheaded pragmatic, outcomes-oriented technology deployments such as an enterprise-class messaging infrastructure as well as an application registration database (subsequently adopted throughout the organization).