Chris Cooke Email & Phone Number

Responsible for the timely payment of 60+ suppliers, whilst managing the processing of invoices with 30+ locations. The role Includes providing feedback to our locations with regards to the processing of invoices and cash reconciliation. Checking rebates for accuracy when paying suppliers.

Banbury, England, United Kingdom

• I lead by example providing an exceptional member service, this is backed up by my exemplary customer feedback record. • I built rapport with the members that use the Bicester branch and used this to support skilful conversations to help make members better off. • Recognised deputy in the Manager absence. • I was the Branch lead for Digital Service, communicating with the branch how we are doing vs the national average. Educating our members how to… Show more • I lead by example providing an exceptional member service, this is backed up by my exemplary customer feedback record. • I built rapport with the members that use the Bicester branch and used this to support skilful conversations to help make members better off. • Recognised deputy in the Manager absence. • I was the Branch lead for Digital Service, communicating with the branch how we are doing vs the national average. Educating our members how to manage their accounts online and remain safe, including the alternative ways to bank in branch using self- service channels. As a result of this we are currently below the national average when it comes to counter migration. • I was recognised by my peers for the ‘In it together’ Award, winning the award for April in E7.• Responsible in leading an increase in digital activation for Bicester. Show less

Bicester Village

A store with a turnover of 1.5M, and staffing of 15.Duties/Achievements: • Lead morning briefs with a focus on targets and conversion. • Staff training and development, responsible for new starters inductions providing them with a wealth of customer service and product knowledge. Supplying them with the tools to carry out outstanding customer service. Developing service skills through on the spot training and feedback. PEP talks carried out on a quarterly basis, with action… Show more A store with a turnover of 1.5M, and staffing of 15.Duties/Achievements: • Lead morning briefs with a focus on targets and conversion. • Staff training and development, responsible for new starters inductions providing them with a wealth of customer service and product knowledge. Supplying them with the tools to carry out outstanding customer service. Developing service skills through on the spot training and feedback. PEP talks carried out on a quarterly basis, with action plans developed and seen through to completion. • Maintaining high visual standards through strong commercial knowledge. • Stock control: All aspects; booking in/out of stock. Providing commercial reports and feedback on current stock and stock levels, new stock requests. Organising and preparing stock-takes. • Office skills include; Manus & Time-sheets, Petty cash handling, Cash sheets, Weekly tenant reports and weekly feedback and stock orders including detailed analysis of sales, staff uniform and discount files.• Maintaining excellent relationships with value retail, attending monthly brand forums to feedback performance and action plans. In addition to the above; • I led the store during its relocation within the Bicester Village in 2013. This meant directing the team through a fast paced transition of store shell to opening within a week. • I was the sole present manager on Boxing Day every year whilst at G-Star delivering and record figures year on year. Show less

Bicester Village

A store with a turnover of 2.5M, and staffing of 25.Excellent organisational skills, both on the shop-floor and back of house. When on the shop-floor responsible for a team of 25; organising staff where they need to be, both prioritising and delegating tasks in order to meet sales goals.• Lead morning briefs are carried out and create a selling culture. • Maintain high visual standards through solid commercial decision-making.• A confident communicator whether it is… Show more A store with a turnover of 2.5M, and staffing of 25.Excellent organisational skills, both on the shop-floor and back of house. When on the shop-floor responsible for a team of 25; organising staff where they need to be, both prioritising and delegating tasks in order to meet sales goals.• Lead morning briefs are carried out and create a selling culture. • Maintain high visual standards through solid commercial decision-making.• A confident communicator whether it is presenting ideas to senior management or passing on instructions to colleagues. One to one contact with centre management.• Training staff in Puma’s customer service program BENICE in order to provide an excellent shopping experience for our customers. Maintaining high customer service standards through coaching staff in the moment. Sharing product knowledge and providing additional training within the footwear department.• PEP talks carried out with staff every quarter.• Replenishment of stock, and the booking in and out of deliveries.• Office skills include; Rota’s, Time-sheets, Petty cash handling, Cash sheets, Weekly tenant reports and weekly feedback and stock orders including detailed analysis of sales.I provided management cover in the full price store in Milton Keynes, and the Swindon Outlet.Represent the Branch at a managers meeting in Amsterdam. Show less