Chris Williams Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Qld, Au

Spring Hill, Queensland, Au

South Brisbane, Queensland, Au

South Brisbane, Queensland, Au

South Brisbane, Queensland, Au

South Brisbane, Queensland, Au

Albion, Queensland, Au

Responsibilities:* Effective management of five separate P&L’s, including developing, managing and achieving income and expenditure budgets and forecasting sales * Development and implementation of productivity improvement initiatives including 5S Workplace Organisation; Value Stream and Lean processes; Production and Capacity Analysis; and Failure Mode and Effect Analysis* Personnel Management including recruitment, conducting performance reviews and developing training plans, team building and development, managing remote teams, and the ongoing leadership, mentoring and training of team leaders, area managers and regional managers * Report preparation and presentation (to Board level)* Influencing and nurturing relationships with internal and external stakeholders * Responsible for the commercial outcomes of Vita service’s cost centres and continuous improvement programs to increase profitability of sales initiatives through improved systems and processes * Project managed Apple Premium Reseller new store development program* Customer relationship management and driving the importance of customer experience with all team members* Unite the company vision, ethos and strategy of the business effectively in order to reach business goals and retail sales KPIs

Key Responsibilities:• Business Leader and full P&L accountability of multi site retail/service centres and stores nationally, as well as an in home and corporate onsite technology solutions business Achievements:• Developed a strategy for success, implemented structure and executed the strategy to hit record high metrics and increase productivity by 40%. • Implemented 5S and lean work practices and systems. • Reduced operating costs by 38% over 12 months. • Successfully developed key sales and marketing strategies to achieve commercial outcomes.

Albion, Queensland, Au

Key Responsibilities:•Business leader for multi-disciplined teams of support staff including returns and logistics, distribution, sales support, risk and assurance, customer service, call centres and facilities management. •Developed efficient tools and processes to support over 180 retail stores nationally with procedures, cost controls and drive efficiencies. •Procurement for group to consolidate and reduce costs in areas of freight, postage, stationary, printing and operations.•Building and facilities management for Vita national support centreAchievements:•Successfully project managed a relocations project that involved the shut down of two support centres and move 380 personnel to one new consolidated support centre. The timeframe was two days, over a weekend, with the expectation being that business would continue uninterrupted on the Monday morning.

Albion, Queensland, Au

Key Responsibilities:• Developed and implemented a retail quarterly audit program across 180 retail telecommunications and consumer electronics stores. Reduced fraud rates to record low results. • Implemented a procedurally fair, low risk investigation process with record results. • Accountable for protection of all company property and assets. • Managed commercial outcome KPI's for all Telstra phone contracts and dealer remuneration discrepancies.Achievements:• First ever appointed Group Assurance and Risk Manager - designed and implemented a quarterly risk compliance program, which reduced the Telstra Fraud Disconnection rates to a record low and was instrumental in uncovering a $2.8 million warranty fraud.

Key Responsibilities:• Responsible for loss prevention and retail operations for this highly successful multi site fashion retailer (60 stores nationally) and their distribution centre. • Developed change strategy to ensure store shrinkage was to KPI’s through implementation of systems, tools and processes. • Responsible for the implementation of an in-store audit program. • Member of the senior executive team reporting directly to the Managing Director.Achievements:• Reduced average store shrinkage from 1.2% to .6% to sales

Sydney, Nsw, Au

Key Responsibilities:• Responsible for multi-site loss prevention management and investigations for approximately 32 Big W stores across Queensland and Northern NSW. • Executed store audit systems and training to ensure shrinkage targets were met. • Completed criminal and procedural investigations and managed the development of an investigation management system.Achievements:• First ever appointed to this role, completed 72 internal malpractice investigations, resulting in disciplinary action, including terminations and law enforcement referrals.

Brisbane, Queensland, Au

14 years policing experience across Qld in multiple disciplines including protracted criminal investigations, drug operations and execution of major incident operations.

School Of Business, General Management Program

Bachelor Of Applied Science

Senior Certificate