Chris Wing Email & Phone Number

Edmonton, Alberta, Canada

Innisfail, Ab

Red Deer, Alberta

• Managed a geographically distributed team of 10 FTE staff increasing engagement from 54% to 83%• Established team KPIs based on Mean Time to Repair, Time to Assign• Established documentation repository and moved tribal knowledge into replicable processes • Responsible for the management of numerous contractors participating in various projects• Oversaw numerous desk side projects such as Windows 10 Upgrade, Mobility Consolidation, ServiceNow Integration, acquisition integrations• Worked with Procurement team and various vendors to define hardware standards with function and budget in mind• Handled highly visible issues to ensure an optimal outcome was achieved• Working with Director of Infrastructure and Operations, prepared desk side annual budget• Working with Change Manager, helped the IT team transform their change management processes to align with ITIL foundations

Calgary, Canada Area

Part of the larger Incident Management Response group, focused on the stability and availablity of the Telephony Network and it's interactions with the other technologies.Responsibilities include;- Managing outages and mitigation efforts- Providing insight and feedback on Network changes to ensure the Telephony Network's integrety is maintained and to the limit any potential impact.- Involvement on Telephony Projects to promote adequate delivery of Operations centric criteria to ensure a smooth introduction into the production enviroment- Manage the performance and growth of a team of 16 Telecom professionals to maintain a highly efficient and positive enviroment.- Looking at industry trends to anticipate changing enviroments, allowing for faster adoption.

Calgary, Canada Area

Responsible for the day to day management of a team of 14. Ensure the team's interests are being addressed by vendors, and other business elements.

Edmonton, Canada Area

Day to Day operations of Shaw's Telephony Network including Next Generation Softswitches, Gateways, Session Border Controllers, STPs, Monitoring Systems. Vendors include ACME PACKET, NSN, GENBAND/NORTEL, TELEKEC, TELCORDIA, EMPIRIX

Edmonton

Direct contact with customers, troubleshooting issues with their services including internet and tv and phone.

Cna, Computer Networking Administration

High School