Sr. Manager - Front End Experience
Hershey, Pennsylvania, Us
Pay point consultancy focused on optimizing impulse sales and productivity for retailers in all channels.Driving thought leadership with retail customers based on shopper research, product & technology trends, and best demonstrated practices around shopper experience, pay point productivity, and retailer brand equity.Interacting with internal teams, including Sales, Brand Marketing, Packtype Team, Consumer Research/Insights, and Shopper Marketing to collect insights, provide guidance, and negotiate with retail customers around optimal pay point solutions. Shopper research focused on:- Expectations at pay points- Product and technology innovation and emerging trends- Productivity by category by pay point- Changing demographics and impact on pre-, during, and post-trip use of technologyTraining (internal and external); guest speaking at industry events; honors class teaching at Milton Hershey School.Key areas of ongoing analysis and research:- Impulse sales at all pay points across all channels- Mobile shopping/payment- Queue monitoring and management- High Speed checkout- Site to Store, In-Store Pickup, Curb Pickup, Delivery- RFID- Racking and merchandising principles- Store design, layout, and flow- Planograms and assortment for all impulse categories- In-store and at-the-pump solutions for convenience store and small format channels- Channel and format blurring- Key legislation impacting impulse categories