Chris Janssen Email and Phone Number
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DRIVING OPERATIONAL EXCELLENCE. ELEVATING PROFITABILITY & VALUE.HIGH-INTEGRITY TEAM & OPERATIONAL LEADERSHIP♦ Leads by example and builds cultures of respect, collaboration, accountability, continuous improvement and systemic excellence.♦ Brings calm to chaos and clarity to ambiguity, especially in high-stress situations.♦ Unifies teams that have never been able to work together on projects that have never been done before.STRATEGIC SYSTEMS THINKING & SOLUTION ORCHESTRATION ♦ Bridges the CASMS: • Culture – creates and builds cultures of collaboration • Automation - of routine and error prone processes • Systems & Streamline – simplify and eliminate waste • Metrics - measure and monitor progress • Share - learnings, knowledge, and best practices across teams and company to ensure the best outcomes♦ Trusted business partner who sees issues and opportunities at a strategic and systemic level and executes without losing perspective of the big-picture in driving overall business results.♦ Continuous improvement mindset – leverages critical thinking, curiosity, and a desire to solve systemic problems in a collaborative environment. Commitment to excellence fuels desire to learn new things, expand skills, and broaden scope and perspective with goal of producing and elevating results. KEY CAREER ACCOMPLISHMENTS♦ IT Operations Leadership that improved product Gross Margin by 35% over three years by driving down infrastructure and software costs, optimizing investment via contract negotiations, implementing auto-shutdown of servers in off-peak times, and achieving efficiencies in product improvements.♦ Orchestrated Product Transformation that modernized an existing desktop application to a cloud-delivered solution leveraging micro-services architecture, CI/CD, DevOps, etc. enabling a full delivery pipeline for all environments.♦ Led Holistic SaaS Platform Migration of on-premises-to-cloud and cloud-to-cloud hosting to Microsoft Azure delivering a seamless transition for customers in accelerated delivery timeline (6 weeks – previous migration was 9 months).♦ Leader of Integrated Hardware and Software Solution Delivery for an Enterprise Point of Sale system across all 360+ Canadian Best Buy locations. Exceeded program goals: zero customer impact; zero store downtime; seamless collaboration with onshore and offshore team including 125+ technical staff, project managers, and vendor representatives; optimized implementation times from 28 to 5 hours.
Medtronic
View- Website:
- medtronic.com
- Employees:
- 10
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Sr Engineering Program ManagerMedtronic Jan 2022 - PresentMinneapolis, Mn, Us
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Vp, Product Development & It OperationsFpx Feb 2018 - Sep 2021Jacksonville, Florida, UsResponsible for spearheading strategy, planning and orchestration to stabilize, modernize, and optimize an existing SaaS platform across product development, cloud hosting and infrastructure, security, and customer support. • Drove cross-functional collaboration between teams across the company to define and execute the strategic product and technology roadmap• Achieved a unified organization delivering to its customers in a modern application and infrastructure framework.• Improved Gross Margin of product by 35% over three years to 86% by driving down infrastructure and software cost optimization/savings via contract negotiations, auto-shutdown of servers in off-peak times, product improvement efficiencies• Effectively managed $2.5M cloud hosting infrastructure and software budget• Delivered two aggressive on-premises-to-cloud and cloud-to-cloud migration to Microsoft Azure for customer-facing production environments with seamless transitions for customers• Integrated and consolidated acquired company systems and technology teams into current company• Mobilized transformation of an existing desktop application to a cloud-delivered solution leveraging micro-services architecture, CI/CD, DevOps, etc. enabling a full delivery pipeline for all environments• Chartered the re-platforming of existing SaaS platform services to containerized services leveraging Azure Kubernetes Services (AKS) supported by CI/CD• Demonstrated over five years of SOC2 Type 2 compliance through annual security audits including a first-time certification of acquired company and application of security policies in collaboration with Information Security Officer -
Senior Director It OperationsFpx Nov 2015 - Feb 2018Jacksonville, Florida, UsResponsible for the stable delivery and teams of cloud hosting and infrastructure, security, corporate IT and information security for all internal and external clients.• Exceeded contracted 99.9% SLA for cloud operations of the SaaS platform • Lead On-Premises to Cloud migration of all customer and internal hosting infrastructure• Managed aggressive 6-week cloud-to-cloud migration of customer facing production environments with no unscheduled customer impacts• Lead company through successful SOC2 Type II audit and first-time certification• Negotiated all vendor contracts for new cloud hosting, associated support, and services• Managed all IT vendor relationships and contracts• Reduced recurring infrastructure and IT services costs by 35%• Initiated and led Microsoft software licensing consolidation reducing costs 25%• Drove open tickets from an average of 300 down to 25 and reduced open duration average from two months to one day by transforming support from manual activities to automated self-service.• Delivered single-pane-of-glass management console with operational view into all aspects of a customer’s implementation enabling real-time data for expedient triage and issue isolation
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Director Partner DevelopmentFpx Jun 2014 - Nov 2015Jacksonville, Florida, UsResponsible for the creation and implementation of a new systems integrator partner capability to enable third party entities to deliver implementations of the SaaS platform • Successfully lead the tactical ideation and implementation of a new professional services capability from inception to onboarding of global partners implementing and delivering FPX flagship software products • Built and delivered Partner Program in collaboration with seasoned staff integrating leading practices, procedures, hands on exercises and project shadowing.• Managed Partner relationships for professional services including ongoing business development, operations, resource placement, and metrics including ROI, utilization, etc.
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Director Solution ManagementFpx Jul 2013 - Jun 2014Jacksonville, Florida, UsResponsible for the successful delivery management of all customer implementations of the SaaS platform including new and recurring business. Also responsible to for the maturation of the delivery methodology to leverage agile foundational principles to provide customer deliverables early and often in the implementation cycle• Managed team of project managers tasked with delivering new implementations • Developed and implemented resource management forecast modeling tool• Defined and established new delivery methodology using Agile and Waterfall components• Defined and implemented standard project delivery document toolsets all aspects of project execution including issues, risks, actions, and decisions log, resource management, financial and portfolio management, etc.• Managed execution of multiple key projects including first implementation of new SMB market CPQ product. Included all aspects of services delivery and project management including Statement of Work creation, business transformation, client management, project plan creation, execution, and maintenance, resource management, and change control
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Service Delivery Manager @ Best BuyIbm May 2012 - Jun 2013Armonk, New York, Ny, UsManaged Enterprise Deployment Service Desk and Enterprise Level 2, Level 3 steady state support for over 1200 retail locations across North America• Supported team with total calls of up to 15,000 calls per month with a 98.99% SLA• Supported over 15 IT infrastructure deployments simultaneously with 24x7 operations• Implemented multiple custom applications to support the automation of operations and resource management for internal teams; results increased quality and accuracy with reduction to overall effort• Implemented metrics and reporting to provide a mechanism to benchmark team on overall performance with visibility by project, enabling team leads and management to define pain points and quickly focus on the needs of the project(s) with the highest impact -
Account Executive And Assistant To The CeoPareo, Inc. Nov 2010 - May 2012Minneapolis, Mn, UsProvided executive leadership to multiple organizations implementing technology and business solutions from inception to post-implementation. Responsibilities included Chief Information Officer in two organizations. Enjoyed leading various teams to implement business-changing efficiency tools and projects. Managed day-to-day activities for the CEO including, special projects, company and project financials, contracts, etc. -
It Project Management ConsultantPareo, Inc. Jun 2006 - Nov 2010Minneapolis, Mn, UsRetail Infrastructure Project Manager At National Retailer August 2008-November 2010Provided project management and coordination across multiple internal and external entities for large IT infrastructure deployment projects in a fast-paced, retail enterprise with onshore and offshore teams. Initiatives included:• Deployment $6 million Enterprise Point of Sale system to large Canadian retail environment• Wireless hardware deployment to over 1200 US retail locations with over 5000 devices in four weeks prior to Black Friday• Upgrade and cutover of new fiber and T1 network infrastructure in over 900 retail locations • Initiated the development of a task flow utility to track real-time deployment progress at each location to provide increased business visibility on projectsIT Project Manager at Mid-Sized University November 2007-August 2008Managed and coordinated project from design to steady state support of technology upgrade to 7 radio stations in United States. Implementation included the configuration and deployment of Wide Area Network (WAN) and Active Directory (Group Policy, Patching), and bringing over 200 network, server, end-user, and storage devices under management and supportERP Business Intelligence Team Lead at Mid-Sized University June 2006-November 2007Designed, developed, and implemented operational reporting strategy for each department. Trained power users on tools, process, and implementation practices to successfully support, enhance, and maintain reporting for their business areas.
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Project Manager / DeveloperWells Fargo Jun 2005 - Jun 2006San Francisco, California, Us -
Web AdministratorWells Fargo Jan 2004 - Jun 2005San Francisco, California, Us
Chris Janssen Skills
Chris Janssen Education Details
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University Of Northwestern – St. PaulManagement Information Systems -
University Of St. ThomasMini Mba
Frequently Asked Questions about Chris Janssen
What company does Chris Janssen work for?
Chris Janssen works for Medtronic
What is Chris Janssen's role at the current company?
Chris Janssen's current role is Sr. Service Delivery Manager at Medtronic.
What is Chris Janssen's email address?
Chris Janssen's email address is ch****@****fpx.com
What schools did Chris Janssen attend?
Chris Janssen attended University Of Northwestern – St. Paul, University Of St. Thomas.
What skills is Chris Janssen known for?
Chris Janssen has skills like Project Management, It Strategy, Business Analysis, Vendor Management, Business Process Improvement, Integration, Leadership, Process Improvement, It Management, Team Leadership, Cross Functional Team Leadership, Account Management.
Who are Chris Janssen's colleagues?
Chris Janssen's colleagues are Susan Oda, Cheryl Sauter, Mark Woodcock, Molly Mcguire, Hasan Khan, Maidul Islam, Phil Toso.
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