Chris Janssen Email & Phone Number

Minneapolis, Mn, Us

Jacksonville, Florida, Us

Responsible for spearheading strategy, planning and orchestration to stabilize, modernize, and optimize an existing SaaS platform across product development, cloud hosting and infrastructure, security, and customer support. • Drove cross-functional collaboration between teams across the company to define and execute the strategic product and technology roadmap• Achieved a unified organization delivering to its customers in a modern application and infrastructure framework.• Improved Gross Margin of product by 35% over three years to 86% by driving down infrastructure and software cost optimization/savings via contract negotiations, auto-shutdown of servers in off-peak times, product improvement efficiencies• Effectively managed $2.5M cloud hosting infrastructure and software budget• Delivered two aggressive on-premises-to-cloud and cloud-to-cloud migration to Microsoft Azure for customer-facing production environments with seamless transitions for customers• Integrated and consolidated acquired company systems and technology teams into current company• Mobilized transformation of an existing desktop application to a cloud-delivered solution leveraging micro-services architecture, CI/CD, DevOps, etc. enabling a full delivery pipeline for all environments• Chartered the re-platforming of existing SaaS platform services to containerized services leveraging Azure Kubernetes Services (AKS) supported by CI/CD• Demonstrated over five years of SOC2 Type 2 compliance through annual security audits including a first-time certification of acquired company and application of security policies in collaboration with Information Security Officer

Jacksonville, Florida, Us

Responsible for the stable delivery and teams of cloud hosting and infrastructure, security, corporate IT and information security for all internal and external clients.• Exceeded contracted 99.9% SLA for cloud operations of the SaaS platform • Lead On-Premises to Cloud migration of all customer and internal hosting infrastructure• Managed aggressive 6-week cloud-to-cloud migration of customer facing production environments with no unscheduled customer impacts• Lead company through successful SOC2 Type II audit and first-time certification• Negotiated all vendor contracts for new cloud hosting, associated support, and services• Managed all IT vendor relationships and contracts• Reduced recurring infrastructure and IT services costs by 35%• Initiated and led Microsoft software licensing consolidation reducing costs 25%• Drove open tickets from an average of 300 down to 25 and reduced open duration average from two months to one day by transforming support from manual activities to automated self-service.• Delivered single-pane-of-glass management console with operational view into all aspects of a customer’s implementation enabling real-time data for expedient triage and issue isolation

Jacksonville, Florida, Us

Responsible for the creation and implementation of a new systems integrator partner capability to enable third party entities to deliver implementations of the SaaS platform • Successfully lead the tactical ideation and implementation of a new professional services capability from inception to onboarding of global partners implementing and delivering FPX flagship software products • Built and delivered Partner Program in collaboration with seasoned staff integrating leading practices, procedures, hands on exercises and project shadowing.• Managed Partner relationships for professional services including ongoing business development, operations, resource placement, and metrics including ROI, utilization, etc.

Jacksonville, Florida, Us

Responsible for the successful delivery management of all customer implementations of the SaaS platform including new and recurring business. Also responsible to for the maturation of the delivery methodology to leverage agile foundational principles to provide customer deliverables early and often in the implementation cycle• Managed team of project managers tasked with delivering new implementations • Developed and implemented resource management forecast modeling tool• Defined and established new delivery methodology using Agile and Waterfall components• Defined and implemented standard project delivery document toolsets all aspects of project execution including issues, risks, actions, and decisions log, resource management, financial and portfolio management, etc.• Managed execution of multiple key projects including first implementation of new SMB market CPQ product. Included all aspects of services delivery and project management including Statement of Work creation, business transformation, client management, project plan creation, execution, and maintenance, resource management, and change control

Armonk, New York, Ny, Us

Managed Enterprise Deployment Service Desk and Enterprise Level 2, Level 3 steady state support for over 1200 retail locations across North America• Supported team with total calls of up to 15,000 calls per month with a 98.99% SLA• Supported over 15 IT infrastructure deployments simultaneously with 24x7 operations• Implemented multiple custom applications to support the automation of operations and resource management for internal teams; results increased quality and accuracy with reduction to overall effort• Implemented metrics and reporting to provide a mechanism to benchmark team on overall performance with visibility by project, enabling team leads and management to define pain points and quickly focus on the needs of the project(s) with the highest impact

Minneapolis, Mn, Us

Provided executive leadership to multiple organizations implementing technology and business solutions from inception to post-implementation. Responsibilities included Chief Information Officer in two organizations. Enjoyed leading various teams to implement business-changing efficiency tools and projects. Managed day-to-day activities for the CEO including, special projects, company and project financials, contracts, etc.

Minneapolis, Mn, Us

Retail Infrastructure Project Manager At National Retailer August 2008-November 2010Provided project management and coordination across multiple internal and external entities for large IT infrastructure deployment projects in a fast-paced, retail enterprise with onshore and offshore teams. Initiatives included:• Deployment $6 million Enterprise Point of Sale system to large Canadian retail environment• Wireless hardware deployment to over 1200 US retail locations with over 5000 devices in four weeks prior to Black Friday• Upgrade and cutover of new fiber and T1 network infrastructure in over 900 retail locations • Initiated the development of a task flow utility to track real-time deployment progress at each location to provide increased business visibility on projectsIT Project Manager at Mid-Sized University November 2007-August 2008Managed and coordinated project from design to steady state support of technology upgrade to 7 radio stations in United States. Implementation included the configuration and deployment of Wide Area Network (WAN) and Active Directory (Group Policy, Patching), and bringing over 200 network, server, end-user, and storage devices under management and supportERP Business Intelligence Team Lead at Mid-Sized University June 2006-November 2007Designed, developed, and implemented operational reporting strategy for each department. Trained power users on tools, process, and implementation practices to successfully support, enhance, and maintain reporting for their business areas.

San Francisco, California, Us

San Francisco, California, Us

Bs, Management Information Systems

Mini Mba